Part-time Customer Experience Officer role supporting customer service, finance and administration within a busy infrastructure team.At Downer we plan, create and sustain.
Downer is the leading provider of integrated services in Australia and New Zealand.
Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.Looking for a flexible part-time opportunity?
Join our team and help deliver exceptional customer service and administrative support across a major transport infrastructure contract.
We're seeking a proactive and organised Customer Experience Officer to join our team 2-3 days per week.
This varied role combines customer service, administration and finance support, making it ideal for someone who enjoys building robust relationships, coordinating requests and keeping processes running smoothly.About the RoleReporting to the Contract Manager, you will play an important role in supporting customer service delivery,



finance administration and contract compliance activities.Key responsibilities includeManage and coordinate customer service requests through to resolutionProvide administrative support across contract operations and reportingRaise purchase orders and support accounts payable processesMaintain accurate financial and administrative recordsMonitor customer experience performance and assist with reportingLiaise with customers, subcontractors and internal stakeholdersSupport compliance with contract requirements, policies and proceduresContribute to continuous improvement initiatives across the businessAbout YouTo be successful in this role, you will bring:Previous experience in a customer service, administration or finance support roleStrong communication and stakeholder engagement skillsExcellent organisational skills and attention to detailStrong numerical and analytical abilitiesProficiency across Microsoft Office, including Outlook, Word, Excel and TeamsExperience using financial systems and processing invoices or purchase ordersA proactive, self-motivated approach and ability to work independentlyExperience with JDEGS or similar financial systems will be highly regarded.What's on OfferPart-time role (2-3 days per week)Flexible working arrangementFriendly and supportive team environmentOpportunity to develop your administration, finance and customer service skillsStable position within a leading infrastructure businessIf you're an organized administrator with a passion for delivering great customer outcomes, we'd love to hear from you.
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📌 Customer Experience Officer - Ti Vic (Victoria)
🏢 Downer
📍 Victoria