Wellbeing Centre CoordinatorOngoing, part time role - 4 days per week, 64 hours per fortnightParkville location, with multiple public transport options availableUp to $85,597 (prorated for part time) + salary packaging + super + 5 weeks annual leaveThe Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world‐leading comprehensive cancer centre, dedicated to excellence across all spheres of clinical care, research and education.
We are home to the largest cancer research enterprise in Australia and provide treatment to around 40,000 people with cancer each year.
Welcoming staff from diverse backgrounds and experiences is integral to fostering innovation and compassion, and delivering the best possible cancer care for our patients.About the teamThe Peter Mac Patient Experience and Wellbeing Department manages a range of high‐impact work in three streams: patient experience, consumer engagement, and wellbeing.
We are a diverse and motivated team that shares a goal of improving the care experience of people with cancer.
This role sits within the wellbeing workstream.
The Wellbeing Centre is a welcoming and calm space for patients, carers, and visitors to relax and connect.
It was 170+ visitors per day, and is the physical entry point to our wellbeing programs.About the roleThis role makes a meaningful difference to cancer patients and their carers every single day.
In this role you will coordinate the daily operations of our Wellbeing Centre, wellbeing programs, and wellbeing events.
You will have regular interaction with patients and carers, ensuring they have a positive experience and acting as an escalation point for any issues.
Working closely with staff and volunteers, you will coordinate multiple wellbeing programs from planning through to promotion, delivery, and evaluation.Open and close the Wellbeing Centre, maintaining the physical environment to an exceptionally high standardRespond to patient and carer enquiries via phone, email or in‐person, working with them to navigate wellbeing servicesHave light‐hearted, tough and at times emotionally sensitive conversations with wellbeing centre visitors, many of whom you'll get to know quite wellCoordinate staff and volunteers involved in our wellbeing programsPrepare and distribute communications materials about our wellbeing services, including digital newsletters, websites and printed materialsAbout youWe are looking for a warm and approachable qualified who thrives on connecting with people and delivering exceptional customer service.
You can build rapport with visitors while effectively managing administrative responsibilities in a busy environment.
You can write communications materials well, and enjoy working with others to solve problems.Highly developed interpersonal communication skills, including with vulnerable people on sensitive issuesOutstanding prioritisation and time management skills, seeing multiple concurrent tasks through to completionAn understanding of the healthcare environment, including risk identification and escalationExperience collaborating with multidisciplinary healthcare teamsOur benefitsUp to $11,660 in salary packaging to increase your take home payDiscounted health insurance and eye careA comprehensive health and wellbeing programPublic transport options at our doorstep and end of journey facilities for cyclistsOnsite eateries and coffee shops and inviting rooftop garden spacesPathways for professional development and new career opportunitiesFive weeks annual leave (pro‐rata for part time) and 17.5% leave loadingInclusion and belongingPeter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community.
We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander.
We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.All appointments are made subject to a satisfactory police check, and this position will require a valid Working with Children Check.
Many staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.
We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.Position SummaryThe purpose of the Wellbeing Centre Coordinator is to provide day to day management of the Wellbeing Centre and assist with the planning and promotion of its programs and services.
This work aims to enable people affected by cancer to live well throughout their cancer experience because we know a focus on wellbeing makes a difference.Health and Allied Services Managers and Admin Enterprise Agreement *********Classification or Salary RangeHS3Immunisation Category BKey RelationshipsInternalPatient Experience and Wellbeing departmentClinical staff from all disciplinesAdministrative staff including ward clerks and patient navigatorsFacilities, infrastructure, and capitalHoneywell facility managementVolunteer servicesCommunicationsInformation management and communication technologyPeople & CultureExternal relationshipsExternalPatients, carers and family membersClinical and non‐clinical staff from other health servicesPeak bodies and advocacy agencies involved in delivering wellbeing servicesStaff from various partner agencies.
This could include government departments, community services, commercial entities, or academic institutesSkillsHighly developed customer service and interpersonal skills to work collaboratively, manage conflict, and negotiate best outcomesUnderstanding of the healthcare workplace including health services and primary careAbility to work effectively as part of a multidisciplinary team and contribute to a positive, inclusive, and outcome‐focused workplace cultureOutstanding time management skills and ability to multitask under pressure without loss of efficiency or composureSound problem‐solving skills, including adaptability and appropriate escalationExcellent written communication skills across diverse platforms, for example newsletters, reports and websitesProficiencyin Microsoft Office applications, including Word, Excel,PowerPointand TeamsProficiency in digital communications platforms, for example SurveyMonkey and EventbriteExperience managing, supporting,



and developing staff and/or volunteersUnderstanding of human‐centred care and consumer participation in healthcareKey AccountabilitiesLeadership & People ManagementProvide day‐to‐day coordination of Peter Mac staff and volunteers in the Wellbeing CentreAct as an escalation point for risks and issues in the Wellbeing CentreCoordinate with internal and external stakeholders involved in delivery of wellbeing servicesRepresent the department in meetings, forums, and working groups as requiredAct as a role model to Peter Mac for consumer‐led, human centred holistic care of people with lived experience of cancerManage performance and conduct matters within the team with appropriate support where requiredProfessional PracticeProvide day‐to‐day coordination of our Wellbeing Centre and associated programs, for example patient education sessions and oncology massageRespond to patient and carer enquiries, assisting them to navigate services and solve problemsMaintain the physical environment of wellbeing services to an exceptionally high standard, ensuring all health and safety requirements are continuously metManage communication channels associated with wellbeing services including newsletters, websites, printed materials, phone lines, and emailsCoordinate the planning and delivery of wellbeing eventsAny other duties as required that meet relevant standards and recognised practiceQuality & SafetyMaintain an understanding of individual responsibility for safety, quality and risk, and contribute to organisational quality and safety initiativesFulfil your roles and responsibilities as described in the Peter Mac World's Best Cancer Care (Clinical Governance) FrameworkFollow Peter Mac's safety, quality and risk policies, procedures and guidelinesEscalate concerns regarding safety, quality and risk to appropriate staff member, if unable to resolve yourselfComply with the National Safety and Quality Health Service Standards and other regulatory requirementsWork in accordance with the Data Accountability Framework to maintain data integrityEscalate safety, quality and risk concerns to the appropriate staff member if you cannot resolve them directlyParticipate in quality audits and compliance monitoring activities (as required)Pursue opportunities for continuous improvementAdditional DutiesDemonstrate commitment to Peter Mac's organisational values, including performing an exceptionally high work ethic and focusing on collaboration and mutual respectActively contribute to Department activities, meetings, and work plan including ad‐hoc duties as requiredSupport delivery of the department's patient‐facing services when requiredWHY WORK FOR PETER MACPeter Mac offer a range of benefits which support our people both personally and professionally.Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.The Peter MacCallum Cancer Centre acknowledges the traditional owners of the land on which our five sites are located throughout Victoria.
We recognise their strength and resilience and pay our respects to their Elders past and present.
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📌 Wellbeing Centre Coordinator (Melbourne)
🏢 Peter MaCallum Cancer Cente - Peter Mac
📍 Melbourne