Service Receptionist Superior People Recruitment Footscray, VIC, AUA leading car dealership is seeking a Service Receptionist to join their team in Footscray.
This is a full-time position that plays a crucial role in delivering exceptional customer service and maintaining the smooth operation of the automotive service department.
As Service Receptionist, you will be the first point of contact for customers, setting the tone for their experience with the business.
This role is essential to success, ensuring that every customer interaction is qualified, efficient and welcoming.What you'll be doingGreeting customers in a warm and professional manner upon arrival at the service departmentAnswering and directing phone and email enquiries to appropriate staff membersScheduling service appointments and managing the appointment calendarProcessing customer paperwork and documentation accurately and efficientlyExplaining service options and quotations to customers in a clear and helpful mannerMaintaining cleanliness and organisation of the reception areaManaging customer follow-ups regarding their vehiclesProviding information about vehicle maintenance and service optionsWhat we're looking forProven experience in a reception or customer service role, preferably within an automotive environmentExcellent communication and interpersonal skills with a genuine passion for customer serviceStrong organisational abilities and attention to detailProficiency in using computer systems and office software applicationsAbility to manage multiple tasks and prioritise effectively in a busy environmentProfessional telephone etiquette and ability to handle enquiries courteouslyKnowledge of automotive terminology and service processes is highly desirableA positive, friendly demeanour and team-oriented approachReliability and punctualityBasic mathematical skills for handling transactions
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📌 Service Receptionist (Melbourne)
🏢 Superior People Recruitment
📍 Melbourne