Technical Support & Customer Service Consultant Frontline Recruitment Sydney, NSW, AUJoin a growing Australian construction technology businessOpportunity for career progressionSupportive and tech-driven work environmentAbout the Role:We are seeking a Technical Support & Customer Service Consultant to join our client's team.
This is an onsite and customer-focused role providing technical support, troubleshooting, system assistance, and client service across construction sites.Key Responsibilities:Provide technical and customer support for access control systemsTroubleshoot basic technical, mechanical, and system issuesAssist with onsite testing, commissioning, handovers, and client trainingSupport clients, contractors, electricians, and site teams with technical queriesCoordinate with internal teams and installers to resolve issuesUse systems such as HammerTech, Monday.com, and HubSpot for communication and supportComplete basic hands-on technical tasks and adjustments where requiredKeep customers updated on issues, progress, and resolutionsYou will ideally have:Excellent communication and customer service skillsMust be an Australian Citizen or Permanent ResidentA positive attitude and strong work ethicA genuine interest in technology and learning recent systemsStrong troubleshooting and problem-solving skillsA practical,



hands-on approachConfidence working with clients and construction site teamsExperience in technical support, field service, electrical, mechanical, security, or construction technology is desirableGood computer skills and the ability to learn new software quicklyA current driver's licence and willingness to travel to construction sitesWhat We're Looking For:Enjoys technology and troubleshootingLikes working onsite and being hands-onIs confident speaking with customers and solving problemsHas a can-do attitude and is willing to learnTakes ownership and follows issues through to resolutionEnjoys working in a customer-focused environmentBenefits:Join a growing Australian construction technology businessSupportive and tech-driven work environmentTraining provided on systems and access control technologyOpportunity for career progressionDevelop technical support and customer service skillsAbout the Company:Our client is a leading provider of access control solutions for construction sites across Australia, providing innovative technology, system integration, and ongoing technical support.ConsultantReference number: *******Profession: IT & DigitalHelp Desk & IT SupportCompany: Frontline RecruitmentDate posted: 3rd Sep, ****
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📌 Technical Support & Customer Service Consultant (Sydney)
🏢 Construction
📍 Sydney