BT is the wealth management arm of Westpac Group, helping Australians protect, manage and grow their wealth.
As a Client Account Specialist, you will play a key role in delivering exceptional service by accurately processing customer requests, supporting advisers and clients, resolving complex enquiries, and ensuring positive outcomes across a range of superannuation and investment products.
You will contribute to a seamless customer experience while maintaining compliance, identifying process improvements, and supporting BT's commitment to helping customers achieve their financial goals.What's the role?
We are seeking a customer-focused professional to join our team on a full-time, 12-month fixed-term contract, based in Festival Tower, Adelaide SA.
In this rewarding role, you will support customers with care and empathy, helping them navigate significant life moments while delivering exceptional service and positive outcomes.What do I need?




We're looking for a customer-focused professional with strong communication and organisational skills who thrives in a dynamic environment.You'll bring:Strong customer service and stakeholder management experienceExcellent verbal and written communication skillsHigh attention to detail and accuracyStrong analytical and problem-solving capabilitiesAbility to manage multiple priorities and work effectively in a changing environmentA passion for delivering positive customer outcomes through empathy and professionalismExperience in banking, wealth, superannuation, insurance, estates or claims management will be highly regardedWhy join us?
We're committed to creating better futures together for our customers, communities and people.Flexible and hybrid working arrangementsCareer development opportunities and internal mobility across Westpac GroupCompetitive employee benefits and banking discountsA supportive and collaborative team environmentMeaningful work that helps customers and families navigate life's most important momentsCreate your future todayIf you're passionate about helping customers, building strong stakeholder relationships and delivering outstanding service, we'd love to hear from you.At Westpac Group, we're committed to creating a supportive and inclusive workplace where everyone can thrive.
We welcome applications from people of all backgrounds, experiences and perspectives.Please note:We may close this advertisement earlier than the advertised closing date if suitable candidates are identified.
We encourage interested candidates to apply as soon as possible.
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📌 Case Manager (Adelaide)
🏢 Westpac
📍 Adelaide