Located at Sydney's Iconic Taronga ZooCasual opportunities availableTCSA Wages Employee Award, Guest Experience Coordinator, all-purpose rate - $***** per hour Mon to Fri (+ additional weekend/ Public Holiday and after-hours penalty rates where applicable)
Taronga Zoo Sydney is looking for experienced and motivated Guest Experience Coordinators to join our team!
Lead from the front at one of Australia's most recognised visitor attractions
Taronga Zoo welcomes more than a million guests each year.
Behind every memorable guest experience is a team of passionate frontline staff, and behind those teams are Guest Experience Coordinators.
We're looking for confident, capable leaders who enjoy working with people, building team culture, solving problems and supporting operations in a fast-paced environment.
This is a hands-on leadership role.
One moment you might be coaching a new team member, the next responding to a guest issue, supporting an operational incident or helping coordinate resources during a busy school holiday period.
No two days are the same.
About the Role...
Guest Experience Coordinators are frontline operational leaders who balance guest experience, team leadership, safety and operational priorities in a dynamic visitor environment.
You will play a key role in ensuring our frontline Guest Experience Officers are supported, informed and equipped to deliver protected, enjoyable and memorable experiences for our guests.
Successful Coordinators remain calm under pressure, communicate clearly and can adapt quickly when priorities change.




Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.Communicate Taronga's education and conservation messages both internally and externally, ensuring all communications align with Taronga's values to inspire change in accordance with Taronga's vision and strategic pillars.Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.Understand and deliver procedures associated with the Taronga Emergency and Evacuation Response Plan.Lead, coach and support frontline teamsManage guest issues and service recoveryCoordinate daily operational activities across guest-facing areasSupport incident and emergency responses when requiredProvide briefings and operational directions to staffMaintain high standards of presentation, safety and customer serviceComplete rostering, administration and reporting requirementsWork closely with operational teams across the Zoo
About You...
We are looking for candidates that have:
Key Knowledge & Experience:
Experience leading, coaching or supervising teams in a busy,



customer-facing environment; supporting inexperienced and developing staffStrong customer service and communication skillsConfidence making decisions in busy operational environmentsExperience managing guest, customer or stakeholder concernsA positive and supportive leadership styleExperience responding to guest complaints, operational issues and unexpected situationsAbility to balance guest experience, operational priorities and safety requirementsExperience responding to emergencies and supporting operational disruptionsCurrent NSW Driver LicenceCurrent First Aid and CPR Certificate, or willingness to obtainCurrent paid NSW Working With Children Check, or willingness to obtainAvailability to work weekends, public holidays, peak visitation periods and special eventsAbility to work regularly in outdoor workplace with varying weather conditions
Our employees enjoy generous employment conditions including some of the following:
Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo'sFree onsite car parking, outside of peak periodsA wide range of discounts on our award winning accommodation across both sitesDiscounted food and beverage purchases across the sitesDiscounted Fitness PassportWe're a social team - there's always lots going on around the zoo that we get involved with!
+ more!
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
Applications Close:11:59pm Sunday 13 September ****
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📌 Guest Experience Coordinator - Taronga Zoo (Sydney)
🏢 Taronga Conservation Society Australia
📍 Sydney