Workshop Secretary / Customer Service – Automotive

Full-Time | 5 Days per Week

We are looking for a reliable, organised and confident Workshop Secretary / Customer Service Administrator to join our busy car repair and automotive accessories fitting workshop.

This is a hands-on role for someone who enjoys dealing with customers, coordinating workshop administration and keeping orders and day-to-day operations organised.

About the Role

Your responsibilities will include
Answering incoming phone calls and assisting customers professionally
Responding to customer enquiries by email
Providing excellent customer service and handling customer concerns
Taking and processing orders
Packing and preparing orders for dispatch or collection
Liaising with customers, suppliers and workshop staff
Assisting with general office and administrative duties
Following up on customer enquiries and orders
Helping resolve customer issues and problems efficiently
Supporting the workshop team with day-to-day administration

About You The successful applicant will have:
Excellent customer service and communication skills
Valuable telephone and email communication skills




Strong organisational skills and attention to detail
The ability to work independently and as part of a team
A positive, professional and friendly attitude
Good computer skills
The ability to stay calm and organised in a busy workshop setting
Knowledge of car parts, automotive accessories or the automotive industry
The ability to understand customer needs and confidently help solve problems
Previous experience in an automotive workshop, parts business or similar environment will be highly regarded

What We Are Looking For We are looking for someone who is reliable, responsible and willing to learn, with a genuine interest in the automotive industry.

You will be an key part of the business and will need to be comfortable speaking with customers, understanding their requirements and finding practical solutions when problems arise.

Monday to Friday – Full-Time

If you are organised, customer-focused and have automotive knowledge, we would love to hear from you.

Apply now with your resume and a short introduction about yourself.

📌 Workshop Secretary / Customer Service – Automotive North Parramatta
🏢 Nevera Auto
📍 North Parramatta