About the role The Partner Success Manager is responsible for managing and influencing retail business partners and key decision-makers across a defined territory to grow Gen market share. This role focuses on building robust partner relationships, maximizing retail leverage, representing Gen professionally in market, and identifying growth opportunities through consistent field execution and account management.

Key responsibilities
Manage retail business partners and key decision-makers within a defined territory to grow Gen market share.
Build and maintain a high degree of rapport with partners and retail stakeholders.
Represent Gen positively and professionally in all partner interactions.
Identify and capitalize on growth opportunities through solid in-store and account execution.
Focus on teamwork, accountability, and a strong work ethic in the delivery of territory objectives.
Ensure timely and efficient execution of the approved cycle plan, with focus on: call coverage, call rate, and call frequency.
Ensure all nominated outlets within the defined territory are visited quarterly.




Achieve the required number of calls per day as nominated by the manager.
Achieve the required call frequency for each respective outlet.
Follow time-utilization guidelines to plan weekly store visits effectively.

About you
Solid relationship-building and influencing skills
Excellent communication and presentation capability
Territory planning and time-management skills
Retail execution and field sales discipline
Ability to work independently while collaborating across teams
Commercial awareness and budget discipline
Strong training and coaching capability
High integrity and professionalism

About us

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.

📌 Territory Field Sales Sydney
🏢 Nortonlifelock
📍 Sydney