Location: Silverwater
Salary Package: $90k Base + Super
Role Highlights: Exciting chance for a customer-focused professional who enjoys building strong relationships, managing customer enquiries and orders, and providing a high level of service in a collaborative environment.

Our global client is a well-established manufacturing organisation seeking an experienced Customer Support Specialist to join their Silverwater team.

This is a great opportunity for a customer-focused professional who enjoys building relationships, managing enquiries and orders, solving problems and delivering exceptional service.

About the role:

Working as an integral part of the team, you will be a key point of contact for customers and will be responsible for:
Managing customer enquiries via phone and email
Building and maintaining strong customer relationships
Processing customer orders and preparing quotations
Following up enquiries, quotations and orders
Providing product and service information
Resolving customer queries and issues
Liaising with internal teams to ensure customer requirements are met
Identifying prospects to support sales growth
Maintaining accurate customer records and information

About you:




Previous experience in customer service, customer support, internal sales or sales administration
Excellent communication and relationship-building skills
Strong organisational and attention-to-detail skills
The ability to manage multiple priorities and follow tasks through to completion
A proactive, solutions-focused approach
Commercial awareness and a customer-first mindset
Strong Microsoft Office skills
SAP or ERP experience will be highly regarded
Experience in a manufacturing, industrial, engineering or technical workplace is advantageous

What's on offer:
Permanent full-time position
Silverwater location
Onsite parking
Supportive and collaborative company culture
Opportunity to join a respected global organisation
Ongoing product and industry learning
Prospect for career development and growth

Apply:

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is CCSHK78010. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.

📌 Customer Care Specialist New South Wales (Australia)
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