Full-time Permanent Mid-level SeniorPosted 04 Sep ****DescriptionLead technical outcomes.
Solve complex challenges.
Help clients get more from their technology.As a Level 3 Service Desk Engineer, you'll be the senior escalation point for complex Windows Server, infrastructure, networking, and application support issues across a diverse client portfolio.This role is ideal for an experienced engineer who enjoys solving technical problems, supporting critical business systems, and helping clients get the most from their technology environments.
You'll work across a broad range of technologies, contribute to infrastructure projects, mentor junior engineers, and play a key role in delivering exceptional technical outcomes for clients.Who We AreWith over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers.
We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, our clients and our team.The RoleWe're looking for an experienced Level 3 Service Desk Engineerto join our Sydneyteam.As a senior member of our technical team, you'll act as the primary escalation point for complex technical issues while helping maintain the stability, security, and performance of our clients' environments.
This is primarily a desk-based role, with occasional onsite support requirements.You'll also contribute to project work, including server builds, infrastructure upgrades, and onboarding new client environments, while participating in arotating after-hours on-call roster.In this role, you'll:Act as the primary technical escalation point for complex client issuesTroubleshoot and resolveadvanced Windows Server, infrastructure, networking,



and application incidentsSupport and maintain Microsoft Server environments, Active Directory, Group Policy, DNS, DHCP, VPNs, and virtualisation platformsAssist with the administration and support of medical practice management applications such as Genie and Best Practice (training provided if required)Perform server builds, migrations, upgrades, and client onboarding activitiesWork hands-on with firewalls, routers, switches, VPNs, and network infrastructureDeliver primarily remote support, with occasional onsite client visits as requiredParticipate in a rotating after-hours on-call rosterMaintain high-quality documentation, ticket management, and client communicationCollaborate with vendors and internal teams to drive timely resolution of critical issuesIdentify opportunities for remediation, optimisation, and continual improvement across client environmentsMentor and support Level 1 and Level 2 engineers through technical guidance and knowledge sharingAbout YouYou'll thrive in this role if you:Have 5+ years' experience in a senior IT support, infrastructure, or engineering role, ideally within an MSP environmentHave strong hands-on experience supporting and troubleshooting Windows Server environmentsEnjoy solving complex technical problems and taking ownership through to resolutionAre confident working directly with clients and managing technical escalationsHave excellent communication skills and can explain technical concepts clearlyEnjoy mentoring others and contributing to a collaborative team cultureYou'll bring solid experience across:Windows Server administration, troubleshooting, deployment,



and maintenanceActive Directory, Group Policy, DNS and DHCPVirtualisation technologies such as VMware and Hyper-VBackup, disaster recovery, and business continuity solutionsTCP/IP networking, VPN technologies, and network troubleshootingFirewall and network infrastructure administrationMicrosoft 365, Entra ID and IntuneCPanel/WHM and WordPress administrationExperience with any of the following will be highly regarded:Medical Practice Management Software such as Genie, Best Practice, or similarWatchGuard, Meraki, Ubiquiti, DrayTek, Palo Alto or similar firewall platformsServer migrations, infrastructure refreshes, and client onboarding projectsBasic telephony administration and troubleshootingCybersecurity solutions and security best practicesPowerShell scripting and automationMicrosoft, Cisco, VMware, CompTIA or other industry certificationsWhat We OfferCompetitive salary: we recognise your expertiseSupportive, down-to-earth culture: collaboration and respect are at the core of our teamBirthday leave: celebrate your day, on usWellbeing leave: take up to two days from your personal leave each year to focus on your wellbeingCareer pathways into technical leadership, projects, architecture, and specialist engineering rolesWhy Join efex?
This is more than a support role.
It's an opportunity to become a trusted technical leader within a growing national MSP.
You'll work on challenging infrastructure and server-related issues, contribute to meaningful projects, support critical business applications, and help shape positive outcomes for clients.
You'll also have the opportunity to continue developing your expertise while working alongside a team that genuinely values collaboration and technical excellence.Please note:All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
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📌 Level 3 Service Desk Engineer (Sydney)
🏢 Rgit Australia
📍 Sydney