Egis is looking for a hands‐on Technology Support Lead to run frontline IT across our four QLD offices.
You'll deliver advanced Level 2 support - spanning hardware, software and meeting room/AV - while driving service improvement and acting as the trusted IT voice for our engineering and project delivery teams.You'll manage one direct report, travel between sites to stay visible, and be the key link between local operations and the wider global IT organisation - keeping our people, project teams and engineering platforms running smoothly.You will be responsible forLeading Brisbane IT support (one direct report), delivering hands‐on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applicationsOwning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spacesManaging device lifecycle - imaging, deployment, patching, break/fix and hardware refresh - plus onboarding and offboarding for project‐based and permanent staffActing as the go‐to voice on technology for business and project leads, and the primary local point of contact for the global IT organisationOwning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license complianceManaging software asset and license compliance,



and leading communication and training for technology changes and rolloutsChampioning diversity, inclusion and HSE practices across the teamIdeally, you will be an experienced IT qualified ready for a functional leadership role.
In addition, you will also have:A degree in Computer Science, IT or a related field (or equivalent experience)Strong Level 2 hardware, software, networking and cloud support experience; engineering software exposure a plusPractical experience supporting meeting room/AV and conferencing technologyA solid ITIL grounding and enterprise technology management experienceCommercial acumen across budgeting, asset lifecycle and cost controlStrong stakeholder management and a proactive, solutions‐driven mindsetA customer service ethos; a retail or hospitality background a plusA self‐starter approach, comfortable managing multiple priorities across sitesWe are open to considering this role on a full‐time, part‐time or job‐share basis.
Please let us know of your flexibility requirements.Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility.
We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed.generous parental leavesupport flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed
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📌 Technical Support Lead - Qld (Brisbane)
🏢 Egisgroup
📍 Brisbane