Job Description

We're looking for an enthusiastic and customer-focused IT Support Officer to join our team on a 6-month fixed-term contract. In this role, you'll provide first-line technical support to employees across our corporate offices, helping to deliver a seamless technology experience through responsive support, problem-solving, and collaboration.

This is a 6 month fixed term contract.

This is an excellent prospect for someone early in their IT career who enjoys helping people, troubleshooting technology issues, and developing their technical skills within a agile and supportive workplace.

Getting to know the role and your responsibilities
Provide first-line IT support for hardware, software, mobile devices, and workplace technology.
Respond to incidents and service requests through the IT ticketing system.
Troubleshoot issues relating to Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Set up and support user accounts and access management.
Escalate more complex technical issues to specialist support teams and monitor progress through to resolution.
Support device lifecycle management, including onboarding, replacement, and decommissioning.

📌 It Support Officer Sydney
🏢 AccorCorpo
📍 Sydney