Join a Big 4 Australian bank undergoing significant transformation, with a major uplift underway across its Business Banking offering. This is an chance to help rethink and improve how business customers experience banking services, working across complex customer journeys, processes, digital touchpoints and internal operations. As a Service Designer, you'll take an end-to-end view of the Business Banking experience, working closely with customers, business stakeholders, product, technology and design teams. You'll lead discovery, map current and future-state journeys, identify pain points and turn customer insights into practical service improvements.

What they're looking for
Robust experience in Service Design, ideally within a large or complex organisation
Experience with customer journey mapping, service blueprints and end-to-end service design
Solid research and discovery capability




Experience facilitating workshops and co-design sessions
Ability to map current-state and future-state experiences
Strong stakeholder engagement and communication skills
Banking, financial services or regulated industry experience highly regarded
Ability to work across business, product, design and technology teams

Why join?
Be part of a significant Business Banking transformation
Work within one of Australia's Big 4 banks
Shape services and experiences used by business customers
Work on complex, high-impact customer journeys
Join an organisation making significant investment in its digital and customer experience capabilities
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📌 Service Designer New South Wales
🏢 Talent
📍 New South Wales