Job Category: Call Centre (Customer Service)Join the **** Auscontact NSW Contact Centre of the Year!
NobleOak is a high-growth challenger brand in the life insurance industry, committed to helping Australians protect what matters most.
With around 180 employees, our purpose is easy: to build and protect Australian wealth with integrity.NobleOak was proudly recognised as the **** Auscontact NSW Contact Centre of the Year, reflecting our commitment to exceptional customer experiences and a strong team culture.Job DescriptionThe Role:We are seeking aClient Connect Consultant to join our Client Services team.
Reporting to the Client Connect Manager you'll support customers across phone, email and digital channels, helping them with enquiries, policy updates and servicing requests while delivering an outstanding customer experience.What makes this role different is our structured five-level capability framework.
You'll commence as a Level 1 Consultant, with the opportunity to progress through increasing levels of capability, responsibility and complexity as your knowledge and experience grow.
Progression is based on capability and performance, creating a genuine pathway for career developmentWhat You'll Be Doing:Supporting customers across phone, email and digital channelsAssisting with policy enquiries and servicing requestsDelivering accurate, timely and customer-focused solutionsBuilding your capability across products,



systems and customer needsWorking closely with leaders and colleagues to continuously improve the customer experienceContributing to a positive and high-performing team cultureDesired Skills and ExperienceWhat You Bring:Experience in customer service, contact centres or policy servicingStrong communication and interpersonal skillsA genuine passion for helping customersA positive attitude and willingness to learnStrong attention to detail and problem-solving skillsA desire to build a long-term career within a growing organisationWhy Join Us?
Join an award-winning team - Be part of the **** Auscontact NSW Contact Centre of the Year and learn from some of the industry's best customer service and sales professionals.A culture people want to be part - Our success starts with our people.
We pride ourselves in creating a supportive, inclusive and collaborative environment where everyone is encouraged to contribute, grow and succeed.Purpose-driven work - Every conversation has the potential to make a genuine difference by helping Australians protect themselves and their loved ones.Career development and growth - You'll receive ongoing coaching, training and support to help you build your capability and progress your career.Recognition and reward - We celebrate success, recognise contribution and provide opportunities for our people to thrive.
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📌 Client Connect Consultant (Sydney)
🏢 NOBLEOAK LIFE
📍 Sydney