Penrith, New South Wales ****, Australia • A$65,000 - A$80,000Full-time Permanent AssociateDescriptionAbout NovaAt Nova Dental Implant Centre, we change lives through advanced dental implant treatment delivered with compassion, professionalism and excellence.We are a premium, patient-centred clinic focused on creating an exceptional experience from the very first interaction through to treatment completion.
Our team is passionate about delivering outstanding care while supporting patients through life-changing dental treatment journeys.We are currently looking for a confident, organised and patient-focused Front Office Coordinator to join our Penrith team.The RoleAs the Front Office Coordinator, you'll be one of the first and most consistent points of contact for our patients throughout their treatment journey.This is an important role within the clinic, ensuring every patient feels welcomed, supported and confident while also keeping front-of-house operations running smoothly and efficiently.Working closely with our Treatment Coordinators, clinicians and clinical support team, you'll play a key role in managing patient appointments, supporting clinic flow and ensuring a seamless experience from consultation through to treatment completion.Your responsibilities will include:Welcoming patients and managing all front-of-house interactions, including check-in, check-out and enquiries via phone, email and in personCoordinating appointments across consultations, diagnostics, surgery and follow-up care, including confirmations, cancellations, diary changes and waitlistsWorking closely with Treatment Coordinators, clinicians and nursing staff to ensure seamless scheduling, patient logistics and productive clinic flowEnsuring patient details, documentation,



consent forms and pre-appointment requirements are completed accuratelyMaintaining accurate patient records, filing and compliance documentation within the practice management systemProcessing payments, deposits and billing, while supporting invoicing and other finance administration as requiredActing as a key communication link between patients, clinicians and the wider support team, escalating concerns or operational issues appropriatelyMaintaining a calm, professional and organised reception setting that reflects the high standard of patient care at NovaAbout YouTo be successful in this role, you'll ideally have:Previous experience in dental, medical or specialist healthcare receptionStrong organisational and time management skillsExcellent attention to detail and accuracyConfidence managing a busy appointment book and changing prioritiesExcellent communication and interpersonal skillsA calm and empathetic approach when dealing with patientsExperience using digital systems and practice management softwareA proactive and solutions-focused mindsetThe ability to work well as part of a collaborative teamExperience within dental, specialist healthcare or a patient-focused clinical environment will be highly regarded.Most importantly, you'll be someone who genuinely enjoys helping people, takes pride in delivering exceptional service and can remain calm and organised in a fast-paced environment.Company OverviewNova Dental Implant Centre is built on compassion, expertise, and transparency.
Our culture focuses on creating a supportive, judgment-free experience while delivering high-quality, efficient implant care.
With a commitment to precision, clear communication, and restoring confidence, we aim to ensure every patient feels understood, respected, and empowered.
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📌 Front Office Coordinator - Penrith (New South Wales)
🏢 Rgit Australia
📍 New South Wales