When a client calls, sends a referral or needs help navigating their care — you're the first voice they hear.
That matters more than most people realise.
As a Customer Service Officer at Kanda, you'll be the connective tissue between clients, families, field staff and clinical teams — keeping information flowing accurately, referrals moving promptly and people feeling heard.
It's quick-paced, detail-driven work that quietly keeps the whole service running, and when you get it right, clients and families feel it from the very first interaction.
Keep referrals moving, clients heard and care running smoothlyMonthly RDOs giving you an extra 12 days of leave per yearFull-time, office-based role at our Underdale SA office
What you'll be doing
Monitoring inboxes, portals and referral channels — actioning requests promptly and triaging referrals to the right coordination teamLiaising with clients, families, internal teams and service providers to keep information flowing and care goals on trackCollecting and maintaining accurate client records across electronic systems to support service planning and continuity of careVerifying DVA Gold Card eligibility, monitoring weather alerts and initiating welfare checks for at-risk clientsEscalating staff absences, incidents, safety concerns and operational risks to the relevant Clinical Manager or Senior Clinical NurseSupporting field staff with documentation, equipment and consumables, and maintaining accurate records of handovers etc
You're the right person if ...




You have experience in customer service or client relationship management within community care, aged care or disabilityYou hold a Certificate III in Business Administration, Customer Service, Community Services or a related field desirableYou have knowledge of DVA, Support at Home, Transitional Care or NDIS service delivery frameworks desirableYou communicate with warmth and clarity — in writing and on the phone — and build positive relationships easilyYou prioritise well, stay accurate under pressure and manage high volumes of phone and email communicationYou're competent across relevant software and electronic client management systemsYou hold a current National Police Check
Why Kanda
Monthly RDO - an extra 12 days of leave per yearWellness initiatives plus24/7 access to the Sonder wellbeing appAccess to an employee rewards hub providing savings and cashback across everyday purchasesEmployee recognition initiatives, including gift vouchers for Employee of the Month and service anniversariesEnjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated supportGenuine long-term career opportunities as Kanda continues to grow
Kandais committed to creating and maintaining a child safe organisation.
We're dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves.
At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren't just welcome — they're essential to who we are and what we do.
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📌 Customer Service Officer (South Australia)
🏢 Kanda
📍 South Australia