Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.About the roleWe're seeking a Manager, HCS Claiming and Billing to lead the finance and administrative functions supporting our Home and Community Support businesses across Australia.Reporting to the Manager, Transaction Services, you'll provide operational and people leadership across end-to-end HCS claiming and billing activity, from admission through to departure, ensuring processes are accurate, timely, compliant and aligned to operational and government deadlines.Working closely with operations, finance, treasury and audit stakeholders, you'll lead the team through change including system upgrades, process centralisation and government program reforms, while driving standardised procedures, process improvement and revenue maximisation opportunities.This role is ideal for an experienced people leader with strong claiming, billing, transaction services or operational finance experience who is confident leading teams through complex systems, high-volume workflows and continuous improvement.Key ResponsibilitiesLead, mentor and develop the HCS Claiming and Billing team through transition, system upgrades, process centralisation and government program reformsOversee monthly funding and claims processes, including lodgements, reconciliations and reporting deadlinesDrive process improvement by identifying pain points, completing root cause analysis and implementing standardised proceduresPartner with senior operational leaders, finance, treasury and audit teams to improve efficiency, controls and service outcomesSupport accurate billing, receipting,



funding maximisation and resolution of outstanding bank reconciliation itemsAct as a subject matter expert for HCS claiming and billing, including support for system upgrades and business enquiriesEnsure the accuracy, integrity and compliance of finance systems, processes and operational deliverablesAbout YouCertificate IV or Diploma in Business Administration or equivalent is desirableDemonstrated experience managing, mentoring and developing a teamStrong stakeholder management and interpersonal skills at a leadership levelExperience developing processes and implementing improvement initiatives in complex operational environmentsAdvanced Microsoft Office skills and confidence working with complex business systemsStrong attention to detail, problem-solving capability and ability to meet operational and government deadlinesExperience in claiming, billing, reconciliations, transactional finance or service delivery environments will be highly regardedWhy Work For Bolton Clarke:Excellent work/life balance with shifts that suit your personal needsA caring team environment with robust clinical and allied health supportCareer progression and development opportunitiesGenerous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax freePrivate health insurance and gym discountsAn Employee Assistance Program for staff and familyOur commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.
Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.If you have any further queries, please contact Troy Groves ().
We invite you to be part of a welcoming, dedicated and diverse team, and make a big difference to the lives of older Australians.
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📌 Claiming And Billing Manager (Brisbane)
🏢 RSL CARE RDNS
📍 Brisbane