Join HPS Australia and Power the Future of Digital PaymentsHightech Payment Systems (HPS) is a leading global fintech company delivering cutting-edge payment software and solutions to financial institutions around the world.
Through our flagship platform, PowerCARD, we empower banks, payment processors, fintechs, retailers and payment networks across 95+ countries to deliver secure, reliable and seamless payment experiences.With more than 1,400 employees worldwide, HPS is recognized as a trusted technology partner, helping over 500 financial institutions modernize their payment ecosystems through cutting-edge technologies, operational excellence and continuous innovation.About HPS AustraliaHPS Australia is the newest member of the HPS global family and plays a strategic role in expanding our presence across the Australian market.
Based in Sydney, our teams work closely with colleagues across Europe, Africa, Asia and the Middle East to support mission-critical payment platforms operating around the clock.As our Australian business continues to grow, we are looking for talented technology professionals who thrive in high-availability environments and are passionate about enterprise infrastructure, automation and operational excellence.About the RoleWe are seeking a motivated and enthusiastic IT Operations Engineer I to join our Payment Services Operations team.This is an excellent opportunity for a recent graduate or early-career IT professional looking to build expertise in enterprise operations and payment technologies.
You will play a key role in supporting the day-to-day operation of critical payment processing platforms, ensuring service availability, incident resolution, system monitoring, and operational excellence.Working closely with customers, vendors, and internal technical teams, you will contribute to maintaining secure, reliable,



and highly available payment services for leading financial institutions across Australia.Key ResponsibilitiesIT Operations & Service DeliveryParticipate in the analysis of business and technical requirements for payment system platformsSupport the implementation and continuous improvement of RUN IT operational proceduresAssist with production industrialization initiatives and Disaster Recovery Plan (DRP) activitiesParticipate in qualification testing and deployment of corrective patches and system enhancementsEnsure operational activities comply with internal procedures and regulatory requirementsContribute to maintaining high levels of service availability and operational performanceIncident Management & Technical SupportProvide Level 2 and Level 3 technical support for operational servicesInvestigate, analyse, diagnose, and resolve incidents within agreed service levelsMonitor operational incidents and perform root cause analysisImplement corrective and preventive actions to minimise recurring issuesAnticipate operational risks and system evolution requirementsContribute to the creation and maintenance of technical documentationMonitoring & Platform OperationsSupport monitoring, alerting, scheduling, backup, and batch processing activitiesAssist in defining operational tasks and monitoring proceduresParticipate in production go-live preparation and operational readiness reviewsContribute to operational reporting and service performance monitoringSupport maintenance planning and continuous improvement initiativesAssist in managing relationships with customers, vendors,



and service providersParticipate in processing operational requests and support activitiesContribute to service reporting and operational reviewsSupport the delivery of high-quality customer service and operational outcomesWhat We're Looking ForEducation & Experience:Degree in Information Technology, Computer Science, Engineering, or a related discipline1-3 years of experience in IT Operations, System Administration, Infrastructure Support, or a similar roleRecent graduates with relevant internships or practical experience are encouraged to applyTechnical Skills:Experience working with Unix/Linux environmentsKnowledge of Oracle, PostgreSQL, or other relational databasesExperience with Shell Scripting and batch processing activitiesFamiliarity with file transfer solutions such as SFTP or CFTUnderstanding of network and security fundamentalsExposure to monitoring and alerting platformsKnowledge of enterprise scheduling tools such as Automic, Dollar Universe ($U), or similar is advantageousExposure to payment systems, Visa, Mastercard, or financial transaction processing environments is highly regardedPersonal Attributes:Strong analytical and problem-solving skillsCustomer-focused mindsetProactive and eager to learnExcellent communication and interpersonal skillsAbility to work collaboratively in a team environmentStrong organisational and reporting capabilitiesFlexible, adaptable, and committed to continuous improvementWhy Join HPS Australia?
Work with some of Australia's leading banks and financial institutionsHybrid working model (3 days in office, 2 days WFH)Sydney CBD office located near Town Hall Station and major public transport linksExposure to large-scale, mission-critical payment platformsOpportunity to develop expertise in the global payments industryCollaborative, supportive, and highly skilled team environmentCareer growth opportunities within a global payments technology leaderApplicants must hold Australian Citizenship or Permanent Residency and have full working rights in Australia.
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📌 It Operations Engineer I (Sydney)
🏢 HPS
📍 Sydney