Employment Type: PermanentHours: 38 hour weekLocation: Hybrid - RichmondUpload with Application: Resume, cover letter, and all relevant qualificationsContact: Jackie Peacock - Where there's life, there's Mercy.Where there's care, there's You.Through the battles and the breakthroughs, we're there.
Where will you be?
For over a century, our incredible teams have provided care for people at every stage of life.
Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we're on a journey to keep growing our impact for the next hundred years.As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before.
With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.At Mercy Health, it's all about taking what we have and making it better.To do that, we need you.Join us at Mercy Health and help our teams deliver even greater outcomes.About the opportunityThe role of the Credit Officer is to ensure that all outstanding accounts, reconciliations, adjustments and refunds are processed/collected in a timely and effective manner.
In this role you will possess solid written and verbal communication skills, and a strong customer service/support focus.
You will have a keen attention to detail and a commitment to streamlining processes while reporting into the Revenue & Collections Manager.Manage a portfolio of overdue accounts.Follow up outstanding invoices keeping a record to substantiation of DebtLiaising with internal and external stakeholders relating to Debtor balances.Determine payment arrangements with debtorInvestigate and reverse payments that are rejected or dishonoredReport/Flag Doubtful Debtors and provide relevant supporting documents to support recommendationAssistance in notifying debtors when on over on under payment has been madeRaising associated reporting recordsReceipting of revenue when requiredWhat you'll bringYour resilient, compassionate and have a whole lot of heart.
Most importantly, you are committed to delivering exceptional person-centered care.High level of accuracy and attention to detailSkills of Microsoft Excel, including VLookup and reporting to work independentlyExperience working in a fast-paced complex environmentClear ability to escape decisively, clearly and with confidenceExcellent phone mannersExcellent negotiation and communication skillsExperience with Aged Care/Home Care collection highly desirableYou will also be required to provide evidence of, or in the process of obtaining:A current Police Record CheckWe acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support.
We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
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📌 Collection Officer (Melbourne)
🏢 Mercy Health Australia
📍 Melbourne