Trentham Waters Resort is looking for a reliable, guest-focused Full-Time Reception / Reservations Front Desk team member to join our growing front office team. This is a fantastic prospect to build a long-term career in the tourism industry at a new resort, working alongside our Assistant Manager and Duty Supervisor in a supportive, close-knit team.
Key responsibilities
Welcome guests and manage check-in/check-out for villa and site accommodation
Respond to guest queries in person, by phone, and by email in a warm, professional manner
Handle guest requests, complaints, and special occasions with a solutions-focused approach
Coordinate with housekeeping on villa status, early check-ins, and turnover timing
Manage recent bookings, amendments, and cancellations across all accommodation types
Process payments, account balances, and outstanding booking costs accurately
Maintain accurate guest and booking records in the property management system (Newbook)
Monitor the Due for Arrival list and prepare for daily check-ins
Support the front office team with day-to-day front office operations
Maintain a clean, organised, and welcoming reception area
About you
Confident, friendly communicator with strong customer service skills
Comfortable using booking/property management software (Newbook experience a plus, but not essential)
Reliable, punctual, and able to work independently as well as part of a team
Well presented with a genuine passion for guest experience
Available to work the Tuesday–Saturday roster, including some public holidays
Benefits
A stunning riverside workplace where no day is the same
A supportive team culture that feels like family
Training and development to help you grow confidently in your career
The chance to create the best guest experience in Sunraysia
Being part of a resort where your effort matters, and your contribution is valued
About us Trentham Waters Resort is a new resort located in Mildura.
📌 Front Office Team Member — Reception & Reservations — Full Time Mildura (Australia)
🏢 Trentham Waters Resort Mildura
📍 Australia
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