You’ll lead a team of consultants supporting our residential customers with technical and account enquiries, oversee performance, and ensure service standards are met.

If you’re confident in customer service, tech‑savvy, and ready to grow your leadership skills, this is a great chance to make an impact and support our mission of delivering exceptional customer experiences.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our team to grow professionally.

Our people make all the difference in our success.

Let’s talk about you!
Telco industry knowledge
Explicit and approachable communicator
Strong leadership abilities
Customer service understanding
Advanced computer skills
Proficient in negotiation and creative thinking
Works well independently and in a team

How will you support our “Why?”




Lead a team of consultants who provide technical and accounts support to our residential customers
Manage a medium to large-sized team and coordinate with our Aussie Experts to meet organisational requirements
Oversee team performance and ensure targets are met through collaborative efforts
Meet customer service standards and call handling targets
Foster a qualified business relationship with customers by providing prompt and efficient service

If this role speaks to you, hit the apply button to submit your application! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and they’ll provide you with some insights on ways to progress and upskill within Aussie.

📌 Customer Service Team Leader Traralgon (Australia)
🏢 Important Group
📍 Australia