About the role

Apex Building Products in Helensvale is seeking a motivated person to join our internal sales & customer service team.

Key responsibilities
Responding promptly to customer inquiries via phone, email, or chat, providing accurate information about products, pricing, availability, and order status
Assisting customers with product selection, recommendations, and technical inquiries
Process customer orders accurately and efficiently in SAP
Collaborate with the sales team to support sales initiatives, provide quotes and prepare sales orders
Build and maintain strong relationships with customers
Maintain accurate and detailed records of customer interactions, transactions, and communications in our CRM

About you
2 years of experience in customer service, sales support, or related roles
Previous experience with sales of metal roofing, sheet metal or related products preferred, but not essential




Proven track record of delivering excellent customer service and resolving customer issues effectively
Excellent attention to detail and ability to work well as part of a team
Excellent communication, interpersonal and negotiating skills
Strong computer skills, knowledge of SAP is a plus

About us

Apex Building Products is part of the Apex Steel Group, one of Australia's largest privately owned steel manufacturers & distributors. Since its inception in 1994, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries. With a robust focus on innovation, quality, and customer service, we are dedicated to delivering excellence in all that we do.

Advantages
Full-time permanent position
Monday to Friday, 38 hours per week
Excellent career opportunity with growth potential
Join a dynamic and achievement driven team

📌 Customer Service Representative Helensvale (Australia)
🏢 Apex Building Products
📍 Australia