About the role

This role is about more than working behind the front desk, it's about creating an experience. From the moment someone walks through the door, calls us, sends an enquiry or books online, you'll help make Play Nation feel welcoming, friendly and like home.

Key responsibilities
Welcome members and guests with genuine energy, warmth and enthusiasm
Create a positive and memorable experience for every customer
Manage bookings, check-ins and general customer enquiries
Answer phone calls, messages and social media
Support the day-to-day operation of the front desk
Help coordinate social play, programs and events
Build solid relationships with members and help create a genuine Play Nation community
Keep the facility running smoothly and looking clean and welcoming
Assist with retail and pro shop sales
Assist with café operations, including preparing coffee, smoothies and other drinks

About you
Outgoing,



friendly and confident speaking with customers
Naturally warm and welcoming with a positive personality
Energetic and enthusiastic, someone who genuinely enjoys interacting with people
A strong communicator with excellent interpersonal skills
Comfortable multitasking and staying calm under pressure
Reliable, proactive and willing to jump in wherever needed
Comfortable using booking systems and basic computer programs
Able to work independently while also being a strong team player
Current First Aid & CPR certification, or willingness to obtain
Valid Working with Children Check

About us At Play Nation, we're more than just courts. We're a place where people come to play, connect, meet recent people and have a outstanding time.

📌 Customer Service/crew Member Smeaton Grange
🏢 Important Group
📍 Smeaton Grange