Spa Receptionists | Merse Wellness Spa Coomera
Love wellness?
Love creating exceptional client experiences?
Ready to be part of something brand new?
Merse Wellness Spa is coming to Coomera - and we're hiring now!
As we prepare to open our brand-new Merse Wellness Spa in Coomera, we're looking for warm, polished and customer-focused Spa Receptionists to join our founding team.
As the first point of contact for our clients, you'll play an important role in creating the premium Merse experience from the moment they walk through the door.
This is more than a traditional reception role - you'll support bookings, client enquiries, sales, memberships and day-to-day spa operations while ensuring every client feels genuinely welcomed and looked after.
FREE Fitness Cartel gym membershipPaid day off for your birthday - celebrate on usDiscounts across Merse Wellness Spa servicesOngoing training, development and career progression opportunitiesOpportunity to grow with an expanding health, fitness and wellness brandBe part of the founding team of our brand-current Coomera locationSupportive team environment within a premium wellness setting
About the Role
As part of our Front of House team, you'll be responsible for delivering an exceptional client experience while keeping the Spa running smoothly.
Your day will include:
Welcoming clients, managing check-ins, bookings and enquiriesResponding to phone, email and walk-in enquiries in a friendly and professional mannerBuilding rapport with clients and creating a memorable experience at every interactionSupporting sales by promoting memberships, treatments, services,



packages and retail productsProcessing payments and maintaining accurate client profiles and bookingsKeeping reception, sauna, spa and client areas clean, stocked and beautifully presentedManaging linen, stock levels and general suppliesCompleting opening and closing proceduresSupporting the wider Spa team wherever needed to deliver a seamless client journey
About You
We're looking for people who genuinely enjoy working with others and have an interest in health, beauty and wellness.
You'll ideally bring:
Previous reception or customer service experience, ideally within a spa, wellness centre, health club, beauty or similar environmentA warm, confident and engaging personalityStrong communication skills and the ability to quickly build rapportConfidence recommending and promoting products, services and membershipsThe ability to multitask and stay organised in a busy environmentHigh standards of personal presentation and professionalismA proactive attitude - you notice what needs doing and get stuck inConfidence using computer systems and learning new technologyCurrent First Aid & CPR certificates, or willingness to obtain them
Availability
Merse Wellness Spa operates Monday-Friday 5:30am-9:00pm and weekends 7:00am-7:00pm,



so we're looking for team members with flexibility across our operating hours.
These are casual positions working across a rotating roster, including weekends, so weekend availability will be important.
About Merse Wellness Spa
Merse Wellness Spa brings together premium wellness, recovery and beauty services in one destination, creating an elevated experience designed to help our clients look, feel and perform at their best.
With our brand-new Coomera location opening soon, this is your opportunity to get in from the beginning, help establish the culture and client experience, and grow your career as Merse continues to expand.
We're actively recruiting now, so if you're passionate about wellness, love working with people and want to be part of our new Coomera team, we'd love to hear from you.
About us
Merse is not just a spa; it's a vision - a vision to transform wellness into an inclusive and welcoming space for everyone.
Inspired by Mediterranean design, our spa boasts high-end fixtures, tranquil aesthetics, and a calming ambience that transports you to a world of luxury and serenity.
Our spa is designed to be inclusive, embracing individuals from all walks of life.
No matter your age, background, or wellness goals, Merse is here to offer a sanctuary where you can escape, relax, and recharge.
At Merse, we offer a range of services from traditional and infrared saunas, luxury hot spas, cold plunge pools to cutting-edge body contouring, body spray tanning and innovative contrast therapy.
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📌 Spa Reception - Coomera (Gold Coast)
🏢 Fitness Cartel Australia
📍 Gold Coast