Work within a supportive and collaborative team environmentMake a meaningful impact through every interactionJoin an industry leading and person-centred allied health organisationJob titleClient Care CoordinatorLocationThis role can be based out of any of our hubsEmployment TypeFull-timeAbout Everyday IndependenceWith over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities.
Working in the social model, our united team of talented change makers is on a mission to make inclusion possible for all Australians.About The RoleThe Client Care Coordinatoris responsible fordeliveringindustry-leading participant experience across every interaction and plays a critical role in improving access to services.The Client Care Coordinator acts as the first point of contact forenquiries from the public, participants,community service providers, medical and allied health professionals.As a Client Care Coordinator at Everyday Independence, no two days will be the same.
If you were here last week, these are some of the things you may have done:Supported NDIS participants and families with enquiries, providing information about services and supportsManagedparticipant referrals and intake processesAssistedparticipants and families to understand funding arrangementsCoordinated participant onboarding, welcomeemailsandappointment schedulingPartnered with therapists and internal teams to supportapositive participant experiencePrepared,maintained,



and updated service agreementsMaintainedaccurateparticipant recordsand documentationSupported invoicing, fundingadministrationand payment processesWho We Are Looking ForTo be considered for this role you'll need:Demonstrated experiencein an administration or customer service roleOutstandingwrittenandverbalcommunicationskillsStrongcustomerserviceskillsAbilitytoworkcollaborativelywithinateamenvironmentPassion for supportingpeople withcomplexneedsinasupportive,empatheticand effective mannerProficiencyin Microsoft Office and participant management systemsPrior to commencement,you'll also need to obtain a WorkingwithChildren's Check and NDIS Workers Screening CheckWhat We OfferContinuous Learning and Opportunities for Growth:Access to our in-house career coach, an external career development budget and support to guide you on your personalised career pathway.Team Culture:A contemporary and positive team culture where everyone shares the same vision.Everyday Perks:We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.Be Part of Something Bigger:When you work at Everyday Independence, the work you do as a Client Care Coordinator is valued.
You'll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.
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📌 Client Care Coordinator (Perth)
🏢 Everyday Independence
📍 Perth