• Execute the Assurance Client Listening strategy, including the C1 Premier approach and stakeholder enablement• Embed client experience frameworks to drive advocacy, satisfaction, and continuous improvement• Coordinate client conversations, surveys, and proposal debriefs• Capture quality notes and actionable insights• Track performance, synthesise themes, and report meaningful insights to leadership• Partner across Assurance, Clients & Markets, and support teams to deliver broader firm priorities• Act as the first point of contact for queries, reporting requests, and feedback guidanceRequirementsProven ability to drive behavioural and firmwide changeProactive, curious, "can-do" approachStrong reporting, analytics, and critical insight synthesis capabilitiesDigital fluency across Salesforce, Power BI, AI tools,



and insight platformsConfident client service across phone and face-to-face channelsClear communication and ability to influence stakeholders at all levelsTrusted judgment when handling confidential and sensitive feedbackExperience supporting Assurance or qualified services client programs (desirable)Exposure to training, enablement, or strategic project delivery (desirable)Must be available for a 10-month parental leave coverNo work visa sponsorship availableCore CompetenciesDemonstrates expertise in client experience frameworks and stakeholder engagement, with a strong focus on reporting, analytics, and synthesizing insights to drive advocacy and satisfaction.
Proficient in digital tools such as Salesforce and Power BI to enhance client service and support strategic project delivery.Highest-signal resume keywordsClient Experience FrameworksReporting and AnalyticsSalesforcePower BIStakeholder EngagementHard SkillsReportingAnalyticsInsight SynthesisClient ServiceBehavioral ChangeSoft SkillsProactive ApproachClear CommunicationInfluencing SkillsTrusted JudgmentIndustry KeywordsAssuranceProfessional ServicesClient ProgramsStakeholder EnablementTools & TechnologiesSalesforcePower BIAI ToolsInsight Platforms
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📌 Client Listening & Insights – Assurance Focus, Manager (Sydney)
🏢 Jobtailor
📍 Sydney