Posted: 02/09/2026Closing Date: 30/09/2026Job Type: Permanent - Full TimeLocation: QLD OfficeJob Category: Customer Service,SalesGood Drinks AustraliaWho We AreGood Drinks Australia is one of the country's largest independent craft beverage businesses, home to iconic brands like Gage Roads Brew Co and Matso's.
We're passionate about redefining the beer and alcoholic drinks landscape through quality, innovation, and exceptional customer experiences.Join a workplace where vibrant culture meets iconic brands.
Whether you're drawn to brewing, hospitality, or brand strategy, Good Drinks offers a dynamic environment where your potential is nurtured and your passion finds purpose.
Be part of a community shaping the future of Australia's craft beverage industry.Job DescriptionThe OpportunityWe're looking for a Customer Experience Centre Team Leader to manage and grow a team of consultants who keep our national customer base connected, supported and buying.
Based in Brisbane and reporting to the Sales Operations Manager, you'll be accountable for all customer contact activity across our brand portfolio, driving incremental sales and expanding our footprint with existing and future customers right across Australia.This is a hands-on leadership role, you'll lead by example, get on the phones yourself, and build a team that works together toward a common goal of outstanding customer service.
You're a natural leader who thrives on getting the best out of people and loves talking to customers just as much as coaching a team.
You build rapport easily, know how to turn a conversation into a sale,



and stay just as focused on the numbers as you are on the people delivering them.We offer an attractive remuneration package for this role, negotiable subject to experience.Key ResponsibilitiesDevelop a team of highly professional, motivated consultantsAct as first point of contact for customer enquiries nationwide, personally making calls to drive uptake of deals and offersManage customer interactions, particularly in country areas, using our CRM to record communication for the Field Sales TeamCollaborate closely with the Field Sales Team to deliver an outstanding experience for every customerMotivate, coach and support the team day to dayStay across business initiatives and new product linesCreate interest in the GDA portfolio by proactively informing customers of brands and offersWork with your manager to identify and deliver positive change and efficienciesMonitor daily call volumes to lift the efficiency of the Customer Experience CentreKeep the CRM updated with relevant customer and prospect changesDesired Skills and ExperienceWhat Sets You ApartPrevious experience in a customer contact centre, sales support or team leadership roleFamiliarity with CRM systemsExceptional customer service skills with a customer-centric mindsetExcellent communication, management, interpersonal and leadership skillsComputer literate with a sharp eye for detailAbility to build rapport and sustainable relationships with customers and stakeholdersTarget-driven, with a track record of hitting KPIs and targetsThe Valuable StuffGage Bucks: beer money allocated throughout the yearStaff discounts on merch, food and drink across our hospitality venuesInvites to events through our industry, sporting and entertainment partnershipsAccess to our Employee Assistance Program
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📌 Customer Experience Centre - Team Leader (Brisbane)
🏢 Good Drinks Australia
📍 Brisbane