Role Overview

The Technical Service Delivery Lead will coordinate technical service operations, support standards, customer requirements, and technology improvement initiatives.

Key Responsibilities
Oversee technical service delivery.
Establish service-level standards.
Coordinate technical support resources.
Review incident and service-performance data.
Manage complex technical escalations.
Lead service-improvement initiatives.

Qualifications
7+ years in IT service delivery or technical operations.
Robust understanding of ITIL principles.
Experience managing service performance.
Strong customer and stakeholder skills.
Relevant technology certifications desirable.

Pay: $108,000.00 – $130,000.00 per year

Advantages:
Company car
Career development assistance
Salary packaging
Travel reimbursement

Work Location: In person

📌 Technical Service Delivery Lead Adelaide
🏢 Dixon Technical Services
📍 Adelaide