As a Professional Customer Support - Casual Hours you will play a vital role in delivering exceptional service, resolving customer enquiries, and maintaining positive relationships with both internal and external stakeholders. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.

What You’ll Do
Provide excellent customer service to both internal and external customers across multiple channels.
Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.
Maintain a skilled and engaging phone manner to deliver great customer experiences.
Manage competing priorities and stay highly organised in a fast-paced workplace.
Work collaboratively with a supportive team to elevate everyday service standards and team culture.

What You’ll Bring
Proven experience successfully interacting with both internal and external customers.
Strong communication skills with a confident,



polite, and skilled telephone manner.
Excellent time-management abilities to juggle multiple priorities effectively.
A composed, calm, and positive can-do attitude when managing challenging situations.
Flexibility to work during school hours with full availability to work through school holidays.

Benefits
An international work workplace in a fast-growing company with plenty of development opportunities.
Hybrid work model (80% on-site | 20% remote).
Ergonomic workstations and contemporary laptops (Apple or Windows).
Employee events (summer party, Christmas party, after-work gatherings).
Access to the Corporate Advantages portal.
Employee discounts on PERGOLUX products.
27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
A motivated and supportive team that helps each other.
Strong focus on career development and skill-building.
Free drinks and snacks.
Employee referral program.
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📌 Professional Customer Support Casual Hours New South Wales
🏢 Pergolux
📍 New South Wales