Assistant Advisor myCareer
Clerk Grade:
*****
Salary Range:
$102,936 - $113,579 per annum plus superannuation and annual leave loading
Employment Type:
Ongoing, Full-Time opportunity (35 hrs p/week)
Location:
Parramatta with hybrid working arrangements
The Role
Responsibilities include:
Provide first-level, customer-focused support and respond promptly to system enquiries and issues
Complete Cornerstone OnDemand administration activities that support efficient, reliable and fit-for-purpose services
Coordinate project activities and contribute to delivering agreed outcomes within time, cost and quality expectations
Research and interpret information to support business cases, project deliverables and decision-making
Prepare and maintain system documentation and collate information for reporting, monitoring and evaluation
Provide accurate system administration support and training to internal and external clients
Maintain accurate records and databases in line with relevant systems, processes and policies
About you
You will be organised, adaptable and committed to delivering quality customer
service while managing competing priorities.
Essential criteria
Applicants must have demonstrated hands-on experience administering and
supporting Cornerstone OnDemand across all modules used by myCareer, excluding
Compensation.
This includes:
Learning,
Performance,
Recruitment,
Succession and Core Platform Administration.
For further information about the role, please
contact Henry Parsons at ******
Working at Department of Customer Service
The Department of Customer Service is a great place to work!
Our values
of accountability, trust, service and integrity drive our initiatives and
culture.
We support creative programs in areas as broad as digital
government, consumer protection and major public works.
We are an inclusive




organisation that celebrates diversity and flexible work practices and believe
our people are our greatest asset.
Salary Grade *****, with the base salary for this role starting
at $102,936 base plus superannuation
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Rodrigo Sandoval via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date:
Friday, September 18th, **** at 10:00 am
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or
******
.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Assistant Advisor Mycareer (New South Wales)
🏢 the original
📍 New South Wales