We are
currently looking
for
a
customer focused
Customer Accounts Officer
to
join the National Shared Services Centre
located
at our head office in
Parramatta, NSW
to provide support to our
East Coast
business partners.
This role is instrumental in performing the
day-to-day
task of account management and collections within the centralised credit function which is a part of the National Shared Services Centre.
This is a
full-time, fixed term
contract position ending March ****
working Monday
to
Friday in our Parramatta office.
In your new role, you will be:
Handling a high volume of collection calls to assigned customer base
Negotiating the collection of outstanding balances which have fallen into arrears
Proactively identifying and escalating risks to the Collections Manager
Monitoring and reporting in real time of payment deterioration
Ensuring all customer accounts have a valid credit application on file
Ensuring customer credit claims are recorded and managed through to conclusion
Managing customer orders within assigned credit limits
Generating, reviewing, and distributing various reports
Flexible in your approach with workdays and working hours
Cooperative with the Sales Function to resolve matters that may delay payment
Utilising a diary system to ensure strict follow-up with internal and external customers
Assisting the Collections Manager as
This role is a great fit for
you, if
you have:
Have a minimum 1-3 years' experience in a collections / recovery role
Are experienced in managing a high value and volume customer portfolio




Exhibit strong and effective time and diary management skills and experience
Can deliver remarkable customer service and exceptional recovery results
Possess
a high level
of resilience and adaptability to changing situations
Have utilised SAP in
previous
employment
About
Heidelberg
Materials
With
more
than
4,000
employees
across
300
sites
,
we
have
an
extensive
production
and
logistics
network
across
Australia
.
We
think
global and act
local
-
we
benefit
from
global
research
and development
enhanced
by
national
collaboration
to
offer
a
comprehensive
range
of
high-quality
concrete,
aggregates
,
road
base,
sand
and
asphalt
products
.
We
also
produce
a
wide
range
of
sustainable
and
recycled
construction
materials
for
civil
construction
and
infrastructure
projects
.
We
are
driven
by excellence and
high
performance and
together
we
will
shape
Australia's
construction
materials
industry
building
a
legacy
for
generations
to
come
.
If
you
believe
this
role
would
be
a
great
fit
for
you,
please
Now
!
Heidelberg
Materials
is
an
equal
opportunity
employer
, and
we
welcome
people
from
all
walks
of
life
.
We
encourage
applications
from
Indigenous
Australians
,
people
with
disability,
those
from
diverse
cultural
backgrounds
, and
the
LGBTQI+
community
.

📌 Customer Accounts Officer | Parramatta (New South Wales)
🏢 Heidelberg Materials
📍 New South Wales