Summary
The Microsoft Technology Account Lead (MTAL)
is responsible for
building trusted client account relationships with Accenture and Microsoft stakeholders as well as clients themselves, whilst leading sales, revenue, delivery
oversight
, and client satisfaction for Microsoft focused deliverables.
As the Microsoft
l
ead, the MTAL
works
closely with Accenture Account Leadership to create, own, execute and
maintain
the plan for strategic business growth on the Microsoft platform
across one or more accounts within a client industry sector
.
Key Accountabilities
Account Management
Work as a key Microsoft advisor and go-to-contact for clients and Accenture Account Leadership
.
Builds and manages Microsoft relationships with client C-suite at one or more priority accounts.
Manage key, strategic client relationships either personally or through a medium-to-large account team.
Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at
decision making
levels.
Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and
utili
s
ing
their expertise to gather and
analy
s
e
complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
Develop prescribed solutions and generate new opportunities by
maintaining
relationships with partner
organi
s
ations
to ensure smooth integration or a successful
alliance
execution.
Provide delivery oversight and deal support
to ensure
solution delivery and customer satisfaction.
Account Leadership
Lead the development and implementation of a
Microsoft
strategy to ensure that intended business perks are
reali
s
ed




and tracked within and across client account
(s)
.
Champion a Microsoft AI and innovation stream within the overall Accenture account plan, ensuring the right resources are in place to execute the strategy.
Selling
Act as a Trusted Advisor: Build credibility through deep Microsoft product knowledge and consulting
expertise
to originate and expand a portfolio of Microsoft work.
Lead Solution Configuration: Direct cross-functional teams to design complex, tailored Microsoft solutions
,
including products, services, and contractual terms
,
that align with the customer's mid- to long-term strategic needs.
Manage Bid Responses: Oversee the development of pricing strategies, contract terms, and risk controls in response to RFPs, tenders, and bid solicitations.
Drive Account Growth: Proactively
identify
opportunities to expand the customer's Microsoft footprint by introducing
additional
products and services that enhance business value.
Develop and Execute Renewal Strategy: Craft and implement renewal strategies tailored to customer type, focusing on key service elements to ensure retention and long-term engagement
.
Key Performance Indicators
Client Experience
Overall & thought leadership / inspiration
Account Growth
Account Sales & Revenue Growth
– both
Avanade and the Accenture channel
Account level CCI (Sold & Delivered)
Personal
Chargeability
&
Utili
s
ation
metrics
Knowledge
Supports efforts to build customer satisfaction,



loyalty, and commitment, and secures
organi
s
ational
resources to do so.
Is a strong big-picture thinker; makes frequent, clear references to the
organi
s
ation's
vision and strategy and the efforts
to drive them forward.
Shows a stro
ng commitment to
identifying
all relevant issues and making decisions that maximize outcomes for all key stakeholders.
.
Skills
Offers creative ideas, finds unique connections between previously unrelated elements.
Stays focused on plans and improvises in response to changes, including risks and contingencies.
Takes
immediate, decisive, independent action to resolve issues or problems.
Measures and tracks
team's
and own performance, and helps the team learn from success, failure, and feedback.
Remains calm and positive and keeps others focused during transitions or chaotic situations.
Tailors
messaging and delivery style to resonate with diverse audiences, from technical teams to executive
decision-makers
.
Experience
Education and/or experience in the relevant field/business
7+ years of customer management and/or enterprise sales experience;
Demonstrated
success in managing strategic client relationships and driving growth in a service-based sales environment.
7+ years of validated ability to lead a multidisciplinary team in
configuring and delivering complex Microsoft solutions aligned to client strategy.
Familiarity with Microsoft technology stack;
foundational or higher-level Microsoft certifications strongly preferred
.
5+ years of experience working with the required Industry verticals
and an ability to articulate Microsoft's specific differentiation story within those industries in relation to at least one of the other major cloud providers.
.

📌 Microsoft Technology Account Lead – Health And Public Sector (Melbourne)
🏢 Avanade
📍 Melbourne