Better begins here
Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
We value passion, optimism, and an appetite for change - for the better.
Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
CrownTowersisa great placeto visit andit'san even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.
We value passion, creativity, and an appetite for change - for the better.
Here,you'llbe part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
TheRole
We'relooking for astand-outBell Services Captainto lead the action at Crown Melbourne busy hotel driveway.
Thishigh‐energy,guest‐focusedrole,you'llguide a large team of Bell Attendants and Doorpersons while keeping vehicle flow smooth, safe and seamless.
As thekey linkbetween the Bell Services Manager and the frontline team,you'lloversee the seamless movement of luggage, vehicles and guests while partnering with the wider Hotel team to create personalised, memorable arrivals.
With a polished and proactive approach,you'llthrive on the frontline, directingdriveway operations, supporting yourteamand addressing guest needs with professionalism and care.
TheRole
Lead and motivate ahigh‐performingteam across driveway operations, luggagedeliveryand valet coordination, ensuring an exceptional first impression for all guests.
Maintain a visibleon‐floorpresence, supporting safe and efficient vehicle flow and overseeing thetimelydelivery and collection of guest luggage.




Manage key operationallogisticsincluding group movements, shuttletimetablesand theaccurateuse of systems such as CVPS andE‐Connect.
Partner closely with Front Office, Housekeeping, DutyManagersand other hotel departments to deliver seamless arrivals and departures.
Ensure full adherence toCrownSAFEstandards through proactive safety leadership, hazard identification andmaintaininga safe and compliant workplace.
Coach,trainand develop team members, fostering engagement,capabilityand alignment to Crown's premium service culture.
About you
You'rea confident leader with a genuine passion for service excellence and guest experience.
You bring strong operational awareness, high attention to detail and the ability to coordinate afast‐paced,guest‐facingenvironment.
You will also bring:
A valid Manual Driver's Licence (unrestricted Vic licence).
Previoushotelexperience in a similarguest servicessupervisory role(luxury environment preferred)
Proven leadership experience supporting large or diverse frontline teams
Exceptional communication, interpersonal andconflict‐resolutionskills
Strong organisational andtime‐managementcapability
Ability tomaintaindiscretion and confidentiality, particularly with VIP guests
Familiarity with hotel systems (OPERA, CVPS,E‐Connect)advantageous
On top of exciting career possibilities, we offer better exposure to experiences and learning.
To see our range of perks and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity.
We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

📌 Bell Services Captain (Melbourne)
🏢 Crown Melbourne
📍 Melbourne