Job Description

Are you looking for a role where you can grow your leadership skills and deliver outstanding customer service? O'Brien® is looking for a motivated Customer Experience Expert to support the Service Centre Manager and help drive exceptional face‐to‐face customer service at our Berrimah Automotive Glass Service Centre.

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About the Role

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The Customer Experience Leader plays a key role in the day‐to‐day operations of the Service Centre. You'll lead customer service delivery, sales of vehicle accessories, support the team, and ensure every customer receives a first‐class experience.

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Key Responsibilities

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Offer and sell vehicle accessories (sales) to customers.
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Lead customer service and support the daily running of the Service Centre.
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Deliver exceptional service to current and existing customers.
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Communicate clearly with customers regarding lead times and job progress.
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Conduct repair inspections and convert repair opportunities into sales.
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Raise job authorities and invoices using the Service Centre systems.
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Support the Service Centre Manager with operational tasks as required.




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What You'll Bring

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A genuine passion for delivering outstanding customer experiences.
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Experience leading or managing teams in a busy setting.
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Strong communication skills with a confident, engaging approach.
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Resilience and adaptability in a fast‐changing environment.
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Excellent time‐management and organisational skills.
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Solid stakeholder engagement and influencing skills.
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Solid IT skills, particularly with MS Office.
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Automotive industry experience (highly desirable but not essential).
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Demonstrated leadership and coaching capability.
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The Perks

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Ongoing learning and development opportunities.
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Incentive programs and recognition.
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Supportive team and leadership.
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Uniform provided.
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Career progression within a respected national brand.
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Work Requirements

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Ability to work Saturdays when required (overtime paid).
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Full Australian work rights required.
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📌 Customer Experience Expert Darwin City
🏢 O'Brien Glass Industries
📍 Darwin City