We arecurrently lookingforacustomer focusedCustomer Accounts Officertojoin the National Shared Services Centrelocatedat our head office inParramatta, NSWto provide support to ourEast Coastbusiness partners.
This role is instrumental in performing theday-to-daytask of account management and collections within the centralised credit function which is a part of the National Shared Services Centre.
This is afull-time, fixed termcontract position ending March ****working MondaytoFriday in our Parramatta office.
In your new role, you will be:
Handling a high volume of collection calls to assigned customer base
Negotiating the collection of outstanding balances which have fallen into arrears
Proactively identifying and escalating risks to the Collections Manager
Monitoring and reporting in real time of payment deterioration
Ensuring all customer accounts have a valid credit application on file
Ensuring customer credit claims are recorded and managed through to conclusion
Managing customer orders within assigned credit limits
Generating, reviewing, and distributing various reports
Flexible in your approach with workdays and working hours
Collaborative with the Sales Function to resolve matters that may delay payment
Utilising a diary system to ensure strict follow-up with internal and external customers
Assisting the Collections Manager as
This role is a great fit foryou,



ifyou have:
Have a minimum 1-3 years' experience in a collections / recovery role
Are experienced in managing a high value and volume customer portfolio
Exhibit robust and effective time and diary management skills and experience
Can deliver remarkable customer service and exceptional recovery results
Possessa high levelof resilience and adaptability to changing situations
Have utilised SAP inpreviousemployment
AboutHeidelbergMaterials
Withmorethan4,000employeesacross300sites,wehaveanextensiveproductionandlogisticsnetworkacrossAustralia.
Wethinkglobal and actlocal-webenefitfromglobalresearchand developmentenhancedbynationalcollaborationtoofferacomprehensiverangeofhigh-qualityconcrete,aggregates,roadbase,sandandasphaltproducts.Wealsoproduceawiderangeofsustainableandrecycledconstructionmaterialsforcivilconstructionandinfrastructureprojects.
Wearedrivenby excellence andhighperformance andtogetherwewillshapeAustralia'sconstructionmaterialsindustrybuildingalegacyforgenerationstocome.
Ifyoubelievethisrolewouldbeagreatfitforyou,pleaseNow!
HeidelbergMaterialsisanequalopportunityemployer, andwewelcomepeoplefromallwalksoflife.WeencourageapplicationsfromIndigenousAustralians,peoplewithdisability,thosefromdiverseculturalbackgrounds, andtheLGBTQI+community.

📌 Customer Accounts Officer | Parramatta (Sydney)
🏢 Heidelberg Materials
📍 Sydney