Join aBig 4 Australian bank undergoing significant transformation, with a major uplift underway across itsBusiness Bankingoffering.
This is an opportunity to help rethink and improve how business customers experience banking services, working across complex customer journeys, processes, digital touchpoints and internal operations.
As aService Designer, you'll take an end-to-end view of the Business Banking experience, working closely with customers, business stakeholders, product, technology and design teams.
You'll lead discovery, map current and future-state journeys, identify pain points and turn customer insights into practical service improvements.
What they're looking for
Solid experience inService Design, ideally within a large or complex organisation
Experience withcustomer journey mapping, service blueprints and end-to-end service design




Strongresearch and discoverycapability
Experience facilitatingworkshops and co-design sessions
Ability to mapcurrent-state and future-state experiences
Strong stakeholder engagement and communication skills
Banking, financial services or regulated industry experiencehighly regarded
Ability to work acrossbusiness, product, design and technology teams
Why join?
Be part of a significantBusiness Banking transformation
Work within one of Australia'sBig 4 banks
Shape services and experiences used by business customers
Work on complex, high-impact customer journeys
Join an organisation making significant investment in itsdigital and customer experience capabilities
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📌 Service Designer (New South Wales)
🏢 Talent
📍 New South Wales