Junior Service Desk Analyst (Casual)
SALARY: $************* ph + casual loading + super
Work Type: Casual
Location: Oran Park Administration Building - 70 Central Avenue, Oran Park ****
Come join an organisation with endless opportunities, where
people choose to work because they are inspired by the chance to shape,
influence and grow a community.
An exciting casual opportunity has arisen to
join our Digital, Innovation and Technology Branch and support Council's
hardware rollout project.
Working alongside the IT Service Delivery team, you will
play a hands-on role in the rollout of replacement laptops and other hardware
to staff across Council.
You will assist employees with setting up and checking
their replacement devices, logging into Council systems and ensuring equipment
is ready for use.
This role is ideal for someone with strong customer service
skills, who is organised, approachable and comfortable supporting staff
throughout the rollout process.
Don't miss out on the opportunity to contribute to an
important Council-wide technology project while gaining practical experience
within a collaborative and customer-focused team.
Essential:
Demonstrated experience
in service desk support including productive management of incidents and




effective issue resolution including relevant qualifications or
equivalent
Proven experience
providing support in a level 1 service desk capacity
Strong customer service
skills including the ability to capture and collate information from
various sources, prepare reports, deal with challenging customers and
achieving outcomes
Demonstrated experience
working in a high volume and demanding support environment with a capacity
to prioritise competing demands and achieve results with a customer
focused approach
Proven collaboration
skills with a demonstrated ability to build and maintain relationships
with customers and stakeholders
Desirable:
Tertiary qualifications
in Information Technology or equivalent
Industry certifications
in ITIL Framework
Basic training or
certifications in Cyber Security, Networking or Microsoft technologies
General operational
experience in supporting Local Government core applications
Any applicable
Vendor/industry certifications.
Further Information
: Mike Curran, Team Leader IT Service Delivery on ************
Closing Date for above position
: 28/09/2026
Position Description:
For full position description details
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📌 Junior Service Desk Analyst (Casual) (Sydney)
🏢 Camden Council NSW Australia
📍 Sydney