Scaled Smb Customer Success Specialist (New South Wales)

Scaled Smb Customer Success Specialist (New South Wales)

12 Sep
|
Hapana
|
New South Wales

12 Sep

Hapana

New South Wales

Job Description
Hapana is seeking a Scaled Customer Success Associate to manage a pooled SMB portfolio across global markets. You will own lifecycle activities from onboarding through renewals, ensuring high adoption, satisfaction, and retention.
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The role emphasizes scalable, proactive engagement and collaboration with Account Executives to drive renewals and growth. You will work in a hybrid mode from our Sydney HQ, with opportunities to influence the scaled CS model and contribute to continuous improvement

📌 Scaled Smb Customer Success Specialist (New South Wales)
🏢 Hapana
📍 New South Wales

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