City Groves is a boutique; upmarket student accommodation complex designed as a village style community. The property caters to middle and upper tier student and young professional residents seeking a safe, secure and luxurious living environment near QUT, RBWH and UQ Herston.

City Groves requires a Hostel Manager to oversee the full operational, administrative and facilities management functions of the accommodation complex. This role is essential to maintaining the high standards expected of a premium student living environment and requires solid capability in cleaning operations, maintenance coordination and facility compliance, in addition to leadership and guest service responsibilities.

Duties and responsibilities will include:
Plans, directs and coordinates the organisation, administration and daily operations of the accommodation complex
Maintains hygiene, safety, cleaning and maintenance standards, ensuring compliance with all regulatory requirements
Oversees cleaning and maintenance schedules, including rooms, common areas, grounds, and building facilities
Supervises, trains and manages staff, ensuring high performance and consistent service delivery




Plans budgets and authorises expenditure, ensuring effective and cost effective operations
Keeps accurate administrative records, including occupancy, maintenance logs, compliance documentation and financial records
Exercises public relations and marketing responsibilities, promoting the accommodation and maintaining stakeholder relationships
Handles guest enquiries and complaints, ensuring qualified resolution and high service standards
Coordinates contractors and trades for repairs, maintenance, safety checks and facility upgrades
Ensures the property remains clean, well maintained and guest ready at all times
Implements operational policies and procedures, including emergency response, WHS compliance and facility management protocols

Skills and Experience:
Diploma of Leadership and Management or equivalent industry experience
Minimum 3+ years' experience in a management or leadership role within accommodation, hospitality or facilities based settings
Strong knowledge of cleaning operations, maintenance coordination, WHS compliance and facility standards

📌 Hostel Manager Queensland
🏢 365Talnet
📍 Queensland