Provide first-level IT support in a purpose-driven organisation
Attractive salary, salary packaging and development opportunities

About Our Client

Our client is a well-established organization operating within the Not-For-Profit sector in Brisbane.

With a robust focus on supporting the community, the organization has a diverse workforce and a broad range of operational functions supported by its internal technology team.

Job Description

Responsibilities:-
Provide first-level technical support to users, addressing IT issues and requests.
Monitor and manage service desk tickets, ensuring timely resolution.
Troubleshoot hardware and software problems to maintain system performance.
Assist in setting up and configuring IT equipment for recent users.
Document resolutions and maintain accurate service records.
Escalate complex issues to relevant technical teams when required.
MS 365, Azure, Intune, Entra & Windows Active Directory, Sharepoint, Ticketing Tool.

The Successful Applicant





A successful Service Desk Analyst should have:
Minimum of 1 year experience in providing IT support in a professional workplace.
Strong troubleshooting and problem-solving skills.
Knowledge of common hardware, software, and operating systems.
Excellent communication skills to assist users effectively.
The ability to manage and prioritize multiple tasks efficiently.
Familiarity with service desk ticketing systems.
A proactive approach to learning and adapting to new technologies.

What's on Offer

What's on offer:
Base Salary of $ 60,000 to $ 70,000 + Superannuation.
Salary sacrifice options available.
Permanent position in the Not-For-Profit space.
Convenient location in Brisbane Northside.

If you're looking for a role where you can make a difference in technology support, we encourage you to apply.

📌 Service Desk Analyst Hamilton (Australia)
🏢 Michael Page
📍 Australia