Job Description
Looking for more than "just a job"?
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At Water Corporation, you will be part of a team that genuinely helps people every single day. From helping customers understand their bills, to supporting people doing it tough, this is work that matters — and a role where you can build valuable career skills for the future.
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We are looking for reliable, positive, and hard-working people who are ready to learn, grow and be part of a supportive team. You don't need years of experience — what matters most is your attitude, resilience and willingness to show up, learn and contribute.
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This is a fast-paced contact centre role where no two days are the same. Some conversations are easy, some are challenging — but if you enjoy solving problems, helping people and being kept busy, you can thrive here.
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What You Will Be Doing
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You will support customers across a range of enquiries including:
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Billing and account questions.
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Payment support and payment plans.
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Water, wastewater and service enquiries.
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Helping customers navigate difficult situations with empathy and care.
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Finding practical solutions and providing a great customer experience.
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You will build strong communication, problem-solving and customer service skills while working across phone and digital channels.
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What We Are Looking For
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We want people who can:
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Delivery excellent customer service by actively listening to our customers and providing accurate, knowledgeable and tailored solutions.
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Navigate multiple systems and applications while maintaining accuracy and attention to detail.
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Show resilience when handling challenging situations and adapt positively to changing business and customer needs.
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Remain calm and focused under pressure while maintaining a high standard of service
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Work collaboratively within a team environment while taking ownership and accountability for customer outcomes.
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Display a positive attitude, robust work ethic, and commitment to delivering outstanding customer experiences.
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This role suits people starting their career, returning to the workforce, or looking for a stable role with genuine development opportunities.
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Why People Enjoy Working Here
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Our team works hard, supports each other, and has fun along the way. You will join a welcoming culture where people celebrate wins together, help each other through challenges and genuinely enjoy coming to work.
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Benefits Include:
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Starting salary of $72,529 plus super
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Comprehensive paid training and ongoing support
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Career progression and salary growth opportunities
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Flexible working arrangements including work from home options
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Free onsite parking and onsite gym facilities
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Active social club and employee events
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17.5% leave loading




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Two wellbeing days each year
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Additional leave over Christmas
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Generous paid parental leave
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Long service leave eligibility after 3 years (pro rata)
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Working Hours
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Full-time: 38 hours per week
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Hours are rostered between 7am and 7pm - flexibility across these times is required
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Build Skills for the Future
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This is more than a customer service role — it's an opportunity to build confidence, communication skills and experience in a large and respected organisation that supports the WA community every day.
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Applications close Sunday 13th September ****
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Our commitment to a diverse and inclusive workplace
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Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
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We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
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We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
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Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at
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or ************.
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To read our diversity and inclusion statement, please visit our website

📌 Customer Experience Consultant (Perth)
🏢 Water
📍 Perth