Looking for a rewarding role that offers variety, stability and community impact?
Full timeopportunity
$74k – 79k per annum (depending on experience) + 12% superannuation
About the role
As a Business Support Officer, you will provide administrative support across all functional areas within the Community Safety and Compliance Department, including Local Laws, Parking and Safety, Animal Management, Public Health, and Infringement Appeals.
This is a varied and rapid-paced role that supports the entire Department by delivering efficient administrative services, maintaining systems, processing invoices, responding to customer enquiries and assisting with reporting and data management.
While the role provides support across all service areas, there will be a particular focus on assisting with administrative functions within Local Laws.
Your day-to-day will include:
Acting as the first point of contact for Local Laws enquiries via phone and written correspondence.
Allocating customer requests, complaints, referrals and other matters to relevant officers.
Generating Local laws correspondence
Providing information and requirements for various Local Law permits issued by Council.
Raising and processing Purchase Orders.
Other administrative tasks based on service needs.
About you:
You are a highly organised and customer‐focused professional who values teamwork, embraces variety, and applies a detail‐driven, proactive approach to delivering accurate, high‐quality outcomes.
The following is also required:




Experience in an administrative or business support role, ideally within a regulatory or compliance environment.
An interest in or understanding of Public Health, Animal Management, Local Laws, Parking, or compliance‐based‐ services.
Excellent customer service skills and the ability to communicate clearly and professionally both verbally and via written correspondence.
Confidence using databases and systems, with strong data entry and record‐keeping skills.
Demonstrated ability to consistently follow established procedures and guidelines.
Not meeting all the requirements for this role?
We value diverse experiences for positive community outcomes.
If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply.
Pre-employment checks:
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:
Employee Working with Children Check
New National Police Record Check
Evidence of right to work in Australia
Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position.
Each application will be considered on its merits.
Position Description:
Business Support Officer (Community Safety and Compliance) - Position Description - February ****.pdf
Closing date: 17 September **** at *****pm
For further information or a confidential discussion please contact Callum McPherson, Coordinator Appeals & Business Support on ******** or email ******.
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📌 Business Support Officer - Appeals & Bus Sup (Melbourne)
🏢 Glen Eira City Council
📍 Melbourne