This is a senior, customer-facing role leading the field deployment of AI cluster infrastructure - GPU compute, high-speed fabric, and storage - at customer and colocation sites.
You will own deployment quality from staging through installation, inspection, testing, and commissioning sign-off, acting as the single point of contact for WWT, OEM partners, and the customer throughout the engagement.
You'll lead the on-site team, manage customer relationships up to C-suite level, navigate difficult conversations, and act as a trusted advisor on solutioning rather than simply reporting issues - keeping every deployment on schedule and to spec.
Responsibilities:
Act as the single point of contact (SPOC) for WWT, OEMs, and the customer throughout the deployment, providing one consistent, trusted interface for status, risk, and decisions
Lead and coordinate the on-site WWT team, OEM engineers, and subcontractors - assigning work, setting daily priorities, and holding every party to the build plan and schedule
Own deployment quality end-to-end: staging, rack-and-stack, cabling, power-up, and physical inspection of AI cluster hardware (GPU servers, switches, InfiniBand/Ethernet fabric, storage) against slotting matrices, cabling diagrams, and customer/OEM specifications
Plan and run quality inspections at each build milestone, ensuring workmanship, cabling, labeling, and configuration meet WWT and OEM standards before work progresses to test
Lead DoA/green-light, functional, performance, and burn-in testing of compute nodes and fabric, driving root-cause analysis and remediation with OEM engineering when issues arise
Own commissioning and customer sign-off - coordinating acceptance criteria, test evidence, and punch-list closure with the customer and OEM partners
Own the customer relationship for the deployment up to C-suite and senior executive level, building the credibility and trust needed to represent WWT in high-stakes conversations
Lead difficult conversations with customer and OEM leadership when schedule, quality, or scope issues arise - delivering hard messages directly, professionally, and with a plan attached




Act as a trusted advisor to the customer on solutioning, not just a reporter of problems: present options, trade-offs, and risk/cost implications, and make a clear recommendation rather than simply escalating issues upward
Act as the escalation point for technical, logistical, and quality issues on site, owning executive-level escalation management end-to-end and driving fast, pragmatic solutioning to protect schedule and customer satisfaction
Manage OEM and subcontractor relationships on site, holding them accountable for scope, quality, and schedule commitments
Manage WWT sales stakeholders on the account, keeping them informed of deployment status, risk, and customer sentiment, and looping them in early on issues that could affect the account relationship
Coordinate closely with the Program Manager, Architectural Lead, and WWT ES&A; International Leadership - aligning on plan, design intent, resourcing, and risk, and ensuring decisions made on site stay consistent with the wider program
Prepare and deliver executive-level status updates, risk briefings, and business-impact summaries to customer and WWT leadership, tailoring the message to a C-suite audience
Maintain accurate documentation: as-built records, test results, punch lists, and commissioning reports
Mentor and provide technical guidance to field technicians, raising the bar on deployment quality across the team
Ensure adherence to safety standards and customer site requirements throughout the deployment
Qualifications:
5+ years of progressive experience in data center or network field deployment, including experience leading in office teams
Hands-on experience deploying AI/ML cluster infrastructure: GPU servers, high-speed interconnect (InfiniBand, NVLink, RoCE/Ethernet fabric), and associated cabling (fiber, DAC/AOC)




Proven experience acting as an on-site lead or SPOC, coordinating across internal teams, OEM partners, and customers
Strong knowledge of commissioning and test methodologies: DoA/green-light testing, burn-in, functional and performance testing, and customer acceptance/sign-off processes
Working knowledge of major OEM platforms relevant to AI infrastructure (e.g., NVIDIA, Dell, HPE, Supermicro, Cisco, Arista, Juniper)
Strong knowledge of network cabling, optic types, and structured cabling practices; BICSI Installer certification or equivalent knowledge
Knowledge of major CLI/networking platforms (Cisco IOS, JunOS, NVIDIA Cumulus, etc.) and OS/firmware upgrade processes
Demonstrated ability to manage escalations and drive fast, effective solutioning under pressure and ambiguity
Proven track record managing relationships with senior/executive and C-suite stakeholders, including leading difficult conversations and negotiating resolution under pressure
Experience acting as a trusted advisor rather than a status reporter - comfortable presenting options and recommendations, not just problems, to customer leadership
Strong executive presence and communication skills - able to tailor technical detail for a C-suite audience and resolve conflict with poise
Comfortable operating in a matrixed delivery organization - coordinating with sales account teams, Program Managers, Architectural Leads, and regional/international leadership to keep on-site execution aligned with the broader program
Experience with quality inspection processes, punch-list management, and documentation of as-built/test evidence
Ability to lead, mentor, and hold accountable a team of technicians and subcontractors
Related degree in computer science, electrical engineering, or equivalent experience; Network+, CCNP/CCNA, or equivalent preferred
Datacenter experience required
Ability to prioritize and manage time effectively amid fluctuating, high-pressure demands
Up to 75% travel regionally, with extended in office stays for the duration of a deployment
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📌 Senior Lead Field Deployment Engineer – Ai Cluster Infrastructure (Sydney)
🏢 World Wide Technology
📍 Sydney