Deliver on-site and remote ICT support across MDHS locations
Install, configure and support end-user devices and clinical workstations
Troubleshoot incidents and service requests in line with SLAs
Support device deployment, upgrades and lifecycle activities
Assist with system migration and integration into GRHA environments
Maintain asset records and technical documentation
Provide customer-focused support to clinical and corporate staff
Support MDHS's transition from LMSS into the GRHA IT setting
Collaborate with the Grampians Health Service Desk, System Administrators, MDHS ICT staff and external vendors
Contribute to service performance, service integration and digital uplift in a healthcare environment
Requirements
Relevant tertiary qualification in IT, computer science, networking, or equivalent industry experience with recognised certifications (e.g. Microsoft, Cisco, VMware)
Experience in desktop support or field services roles
Strong knowledge of Windows, M365, Azure and endpoint technologies
Demonstrated expertise in network infrastructure, including LAN/WAN, firewalls, VPNs, load balancing, and multi-site environments
Proven problem-solving skills with a proactive approach
Excellent communication and stakeholder engagement capabilities
Ability to work independently in a regional, multi-site environment
Current driver's licence and willingness to travel
Satisfactory police records check
Immunisation clearance




Working with Children check and/or NDIS Worker Screening Check
Willingness and ability to wear PPE when required
Core Competencies
Demonstrates expertise in ICT support, including installation, configuration, and troubleshooting of end-user devices and clinical workstations.
Proficient in network infrastructure management and customer-focused service delivery in a healthcare environment.
Highest-signal resume keywords
Desktop Support
Network Infrastructure Management
Windows Operating System
M365 and Azure
Problem-Solving Skills
Hard Skills
ICT Support
End-User Device Configuration
Incident Troubleshooting
System Migration
Technical Documentation
Asset Management
Service Level Agreements
Clinical Workstation Support
Device Deployment
Lifecycle Management
Soft Skills
Excellent Communication
Stakeholder Engagement
Proactive Approach
Independent Work
Customer-Focused Support
Certifications & Qualifications
Relevant Tertiary Qualification in IT
Microsoft Certification
Cisco Certification
VMware Certification
Working with Children Check
NDIS Worker Screening Check
Industry Keywords
Healthcare Environment
Grampians Health Service
MDHS
GRHA IT Environment
PPE Compliance
Tools & Technologies
Microsoft
Cisco
VMware
LAN/WAN
Firewalls
VPNs
Load Balancing
Multi-Site Environments
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📌 Field Services Engineer (Maryborough)
🏢 Jobtailor
📍 Maryborough