As a Case Manager, you'll manage customer enquiries and cases from initial contact through to resolution.
Acting as the primary point of contact, you'll assess individual circumstances, coordinate stakeholders and identify practical solutions while ensuring a high-quality customer experience.
Key Responsibilities
Manage a portfolio of customer enquiries and cases
Investigate circumstances and assess outcomes
Build trusted relationships with customers and stakeholders
Resolve complex issues and identify solutions
Handle sensitive conversations with professionalism and empathy
Collaborate with internal teams to drive outcomes
Maintain accurate records and documentation
Prioritise competing demands in a fast-paced environment
Take ownership of cases through to resolution
Contribute to process and customer experience improvements
The Successful Applicant
You thrive on solving problems, building relationships and finding solutions in complex situations.
Backgrounds We'd Love to See
Insurance Claims
Case Management
Customer Service
Complaints Resolution
Contact Centre or High-Volume Service Environments
You'll Bring
Experience managing cases, claims, enquiries or customer portfolios
Strong problem-solving and decision-making skills




Excellent communication and stakeholder management abilities
Confidence handling complex or sensitive discussions
Strong organisational skills and attention to detail
Ability to manage competing priorities
A proactive, customer-focused approach
Confidence using and learning new technology
Full Australian working rights
Our client is a rapidly growing organisation investing heavily in its people, technology and future growth.
Due to continued expansion, they are seeking motivated Case Managers to join a high-performing team.
You'll manage your own portfolio, navigate complex situations and play a key role in delivering positive customer outcomes.
What's on Offer
$84,000 package inclusive of superannuation
Annual bonus of up to $5,000
Comprehensive training
Clear career progression pathways
Exposure to creative technology, AI and automation
Modern Brisbane offices
Monday to Friday hours, no weekends
Supportive leadership and ongoing development
Employee wellbeing initiatives
If you're looking for a career where you can solve problems, take ownership and make a genuine impact, we'd love to hear from you.
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📌 Case Manager (Brisbane)
🏢 Michael Page
📍 Brisbane