Fetch is seeking a Customer Operations Lead for Claims in Sydney.
You'll lead the Customer Operations team, ensure high-quality care during pet treatment and claims, and partner with Product and Engineering to fix journeys with human + AI workflows.
The role combines leadership and hands-on operations, with hybrid work (3 days in Sydney) and equity.
You'll build playbooks, set standards, and scale a high-trust, high-velocity function that protects customer outcomes.
#J-*****-Ljbffr
📌 Claims Customer Ops Lead — Hybrid + Equity (Sydney)
🏢 Hatch
📍 Sydney