Senior Ccaas Enablement Lead, Business Banking (Sydney)

Senior Ccaas Enablement Lead, Business Banking (Sydney)

12 Sep
|
Commonwealth Bank
|
Sydney

12 Sep

Commonwealth Bank

Sydney

Commonwealth Bank seeks a Senior Manager, Contact Centre Enablement, to lead the Business Banking CCaaS Run team and establish a federated operating model.
You will unite business, technology, operations and vendors to make contact centre platforms reliable and easy to operate.
You will own the Run roadmap and drive improvements across voice, IVR, messaging and email.
The role requires strategic leadership, deep CCaaS experience and a track record of delivering complex platform migrations and
#J-*****-Ljbffr

📌 Senior Ccaas Enablement Lead, Business Banking (Sydney)
🏢 Commonwealth Bank
📍 Sydney

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