Early Collections Representative Scoresby, Victoria Contracted via Hays Recruitment Hybrid
An opportunity has opened to support the Customer Resolutions team on a 6-month contract as an Early Collections Representative.
As an Early Collections Representative, you'll be servicing the needs of customers across a variety of brands at our Caribbean Park office in Scoresby.
It's a fast-paced and highly supportive environment that places a big focus on your ongoing development and career pathway.
Our hours of operation are:
Monday to Thursday 8:30am to 7:00pm
Friday 8:30am to 6:00pm
You will need to be available during the above times.
We are closed on the weekends and national public holidays.
We offer a hybrid way of working where we enjoy 2-3 days per week in the office to catch up with our team and also for other reasons where it makes sense to be face-to-face such as for training and other special occasions.
What can you expect?
As an Early Collections Representative, you will support customers during a variety of the in-life customer journey including general account enquiries relating to their car loan, refinancing car loans, insurance & roadside assistance policy sales, and early collections.




You will provide a high level of customer service with a focus on first-point resolution and exceeding customer expectations.
You will:
Provide first call resolution to all general customer enquiries via telephone and email
Always provide excellent customer service
Engage with Customers to provide solutions to their Finance Needs
Ensure that promise to pay and payment arrangements are inputted correctly and meet the financial needs of the customer with negotiation
Contribute to the success of our business through making recommendations for improvement and taking ownership of your own results
Your attributes
Previous call based customer service experience (mandatory)
Experience dealing with vulnerable customers (highly desirable)
Strong written and verbal communication skills
Ability to understand and meet customer needs
Ability to remain professional and work under pressure in a rapid-paced environment
Ability to work across multiple technology platforms, monitors and multi-skill whilst on calls
Strong active listening, problem solving and rapport building skills
The ability to work both autonomously and as part of a team
Please note this is a contracted role with Toyota Finance via Hays Recruitment.
You will be a Hays employee.
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📌 Early Collections Representative (Victoria)
🏢 Toyota Finance Australia
📍 Victoria