Deskside Support Engineer – L1
Location: Toowoomba, Australia Experience: 3+ Years Contract Type: B2B Contract Work Mode: Onsite Employment: Full-Time
Job Summary
We are looking for a Deskside Support Engineer – L1 with 3+ years of hands-on IT support experience to provide onsite technical support to end users.
Key Responsibilities
Provide L1 support for desktops, laptops, printers, mobile devices, and peripherals .
Troubleshoot Windows OS, Microsoft 365, hardware, software, LAN, Wi-Fi, and VPN issues.
Perform basic Active Directory support.
Manage tickets, document resolutions, and meet SLA requirements.
Support device deployment, asset management, onboarding/offboarding .
Escalate complex issues to L2/L3 teams.
Provide professional and customer-focused end-user support.
Requirements




3+ years of relevant Deskside/Desktop/IT Support experience .
Diploma/Bachelor's in IT, Computer Science, or related field.
Good knowledge of Windows, Microsoft 365, Active Directory, and networking fundamentals .
Experience with IT ticketing systems.
Robust troubleshooting and communication skills.
Must have valid Australian work rights/visa.
IT certifications such as CompTIA A+, ITIL, or Microsoft are a plus.
Must be available for a Full-Time B2B contract .
Pay: $4,****** – $4,****** per month
Work Location: In person
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📌 Deskside Support EngineerCeltic Management Services (Toowoomba)
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📍 Toowoomba