Identify opportunities across the product portfolio to build more value for schools and educators
Run structured customer discovery to understand customer needs and priorities
Evaluate commercial viability, including build, partner or buy options
Create business cases for commercially viable ideas and present them to Executives
Produce prototypes using Figma and AI-assisted design tools
Test concepts with customers
Handover new concepts to relevant product teams with a clear brief
Remain involved in an advisory capacity through early build
Work across strategy, product management and design teams
Requirements
3 to 6 years of experience across product strategy, product design or a related field, ideally with some SaaS or EdTech exposure
Track record or portfolio demonstrating design taste and judgement, alongside financial modelling and commercial thinking
Experience building a business case or commercial rationale for a new product or feature
Working fluency in Figma and AI-assisted design tools
Strong written and verbal communication, comfortable presenting ideas to senior stakeholders
Comfort working across multiple teams without a fixed home base
Ability to explain why one UX approach works better than another
Experience conducting structured customer discovery and translating findings into product prototypes
Ability to balance design craft with commercial thinking,



including pricing decisions and commercial models, especially across AI products
Fast, adaptable and disciplined approach to experimentation
Valid Employee Working With Children Check required before commencing employment
Satisfactory National Police Check required before commencing employment
Verification of unrestricted work rights in Australia required before commencing employment
Core Competencies
Demonstrates expertise in product strategy and design, with a strong focus on customer discovery, business case development, and collaboration across teams.
Proficient in Figma and AI-assisted design tools, with a solid understanding of commercial viability and financial modeling.
Highest-signal resume keywords
Product Strategy
Figma Prototyping
Customer Discovery
Business Case Development
Commercial Viability Assessment
ATS Optimization Keywords
Hard Skills
Product Design
Financial Modeling
Commercial Thinking
UX Approach Evaluation
Prototyping
Soft Skills
Robust Communication
Adaptability
Collaboration
Certifications & Qualifications
Employee Working With Children Check
National Police Check
Industry Keywords
SaaS
EdTech
Product Management
Design Teams
Commercial Models
Tools & Technologies
Figma
AI-Assisted Design Tools
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📌 Customer Strategy Manager (Melbourne)
🏢 Jobtailor
📍 Melbourne